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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and executing community programs that enhance customer engagement and satisfaction, leveraging data to track success and drive long-term growth. Proficient in collaborating cross-functionally with product, engineering, and customer success teams to integrate customer insights into workflows.
Highest-signal resume keywords
Community Program DevelopmentCross-Functional CollaborationData-Driven InsightsCustomer Engagement StrategiesSaaS Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DesignCustomer OnboardingFeature AdoptionResource DiscoveryFeedback Loop EstablishmentScalable Engagement ProgramsTechnical Content FamiliarityCommunity Platform UtilizationAI and Automation LeverageData Tracking and Analysis
Soft Skills
Strong Communication SkillsWelcoming PresenceUser Connection AbilityCreative Problem SolvingInfluencing Cross-Functional Teams
Tools & Technologies
SlackCommunity Platforms
Industry Keywords
SaaSCybersecurityCustomer SuccessTechnology
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Design community programs that help customers succeed with Wiz
- Create pathways supporting customer onboarding, feature adoption, resource discovery, and peer connections
- Collaborate with product, customer success, field, and marketing teams
- Demonstrate how community engagement drives satisfaction, adoption, and long-term growth
- Create programs that help users adopt features, troubleshoot with peers, explore use cases, discover resources, and learn from other customers
- Leverage AI and automations to execute programs at scale
- Build programs that increase customer-to-customer engagement and peer knowledge sharing
- Establish feedback loops for product ideas and customer pain points
- Partner with product teams to bring customer insights into workflows
- Scale self-service and peer support across time zones
- Grow and recognize moderators and community contributors
- Use data to track adoption, satisfaction, and engagement
- Share insights demonstrating the business value of community
Requirements
What you’ll need- 3+ years of experience building customer and community-related programs
- Strong familiarity with Slack and other community platforms
- 5 years of experience working in technology
- Strong communication skills and a welcoming presence
- Proven ability to connect with users and make them feel seen
- Experience working cross-functionally with product, engineering, and customer success teams
- Applicants must have the legal right to work in the United States without visa sponsorship
- Preferred: 8 or more years of experience working in technology, specifically in SaaS or cybersecurity
- Preferred: Comfort with technical content and product roadmaps
- Preferred: Track record of building scalable engagement programs
- Preferred: Ability to influence cross-functional teams
- Preferred: Ability to work in a fast-paced environment and develop creative solutions
Benefits
Comp & perks- Bonus
- Equity
- Benefits
- Google benefits information provided