Head of Customer Operations

Wiz

. Align cross-functional execution, team management, and operational rigor across Customer Engineering, Post Sales, and Renewals .

Posted 10/22/2026full-timeRemote • United StatesLead💰 $234,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational leadership, strategic alignment, and cross-functional team management within high-growth technology environments. Proven ability to drive efficiencies, establish governance frameworks, and cultivate a collaborative team culture.

Highest-signal resume keywords

Operational LeadershipCross-Functional Team ManagementStrategic AlignmentGovernance FrameworksData-Driven Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsOperational ProcessesGovernance FrameworksAnalytical SkillsExecutive Presentation Skills

Soft Skills

Servant LeadershipTeam Culture DevelopmentCoaching and Development

Tools & Technologies

Team ToolingResource Allocation

Industry Keywords

High-Growth TechnologyPost-SalesRenewalsPre-SalesMatrixed Organizations

About the role

Key responsibilities & impact

Align cross-functional execution, team management, and operational rigor across Customer Engineering, Post Sales, and Renewals
Report directly to the Head of GTM Operations
Integrate and consolidate Technical, Renewals, and Post-Sales teams into a cohesive operational engine
Establish unified processes, cross-functional governance, and streamlined execution models
Eliminate operational silos, increase agility, and ensure end-to-end accountability across the customer lifecycle
Drive automation and efficiency throughout the organization
Manage multiple teams, set functional priorities, and drive strategic alignment across sub-teams supporting Pre-Sales and Post-Sales organizations
Lead operational integration and alignment of Technical, Renewal, and Post-Sales functions
Establish operational frameworks, standardized handoff protocols, and shared cadence routines
Identify redundancies, bridge communication gaps, and build end-to-end visibility
Report on operational health, resource utilization, organizational risks, and key performance initiatives
Translate business priorities into operational roadmaps and track progress against strategic targets
Drive efficiencies aligned with KPIs including Net Retention Rate, on-time renewals, POV win rate, and lifecycle metrics
Define scope, ownership structures, and performance benchmarks for managed leaders and teams
Cultivate a high-performing, transparent, and collaborative team culture using Servant Leadership
Oversee team tooling, resource allocation, and budget considerations

Requirements

What you’ll need

Substantial experience in business operations, strategy, or operational leadership within a high-growth or enterprise technology organization
Minimum of 5–8 years of global leadership experience
Proven track record of consolidating and leading complex, cross-functional teams encompassing Technical, Renewals, and Post-Sales/Services teams
Demonstrated experience as a direct manager, including coaching, developing, and scaling management talent
Exceptional strategic insight
Hands-on experience building operational processes, governance frameworks, and data-driven management models
Strong understanding of pre-sales technical engagements, renewal sales motion, and post-sales adoption strategies
Experience navigating matrixed organizations and liaising between senior executive leadership and functional execution teams
Advanced analytical skills
Advanced executive presentation skills
Must have the legal right to work in the United States without visa sponsorship

Benefits

Comp & perks

Bonus
Equity
Benefits
Google benefits (details not specified)