Manager, Applied AI – Solutions Support Engineering

Wiz

. Lead, mentor, and guide an AI-first team of internal tool and automation developers .

Posted 10/19/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading AI-first teams, developing internal tools, and managing cloud infrastructure. Proficient in Python, TypeScript/JavaScript, and Zendesk administration, with a strong focus on automation and integration across platforms.

Highest-signal resume keywords

Team LeadershipPython DevelopmentZendesk AdministrationGCP Infrastructure ManagementAI Model Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonTypeScriptJavaScriptApexTerraformPostgreSQLBigQueryAI ModelsAPIsNode.js

Soft Skills

MentoringCollaborationProblem-SolvingCommunicationTechnical Direction

Tools & Technologies

JiraZendeskSalesforceServiceNowDockerGitCI/CD PipelinesSlackZoomPagerDuty

Industry Keywords

Cloud ServicesAutomationInternal ToolsTechnical SupportB2B Technology

Tech Stack

Tools & technologies

AWSAzureBigQueryCloudDockerGoogle Cloud PlatformJavaScriptNode.jsPostgresPythonReactServiceNowTerraformTypeScript

About the role

Key responsibilities & impact

Lead, mentor, and guide an AI-first team of internal tool and automation developers
Schedule and run Jira sprints, manage epics and defects, and drive technical execution and team growth
Own the tooling and automation roadmap for the technical support experience
Write, review, and ship Python, TypeScript/JavaScript, and Apex code across web apps, automation jobs, and CRM integrations
Use AI models, APIs, Gemini, and Claude Code to build internal tools and automated ticket triage, pre-investigation, and resolution workflows
Own Zendesk administration, architecture, custom development, embedded apps, webhooks, workflows, and routing/SLA logic
Build integrations and workflows across ServiceNow and Salesforce, including Apex code
Lead the internal support tooling suite, including skills- and availability-based ticket routing, browser and IDE extensions, and integrations with Slack, Jira, Zoom, and PagerDuty
Maintain GCP infrastructure using containerized services, PostgreSQL, BigQuery, Pub/Sub, and Terraform
Partner with Support leadership, Solutions Support Engineers, Product, and the CTO team to identify workflow bottlenecks and develop tools and automations

Requirements

What you’ll need

2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers, including technical direction, Agile sprints, Jira epics and defects, and hands-on coding
5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript, including Node.js and React
Hands-on experience with Zendesk and Salesforce administration and development, including Zendesk configurations and apps, Salesforce Apex, custom objects, workflows, and ServiceNow integrations
Experience deploying and maintaining cloud-hosted services on GCP, AWS, or Azure using containers, relational databases such as PostgreSQL, data warehouses such as BigQuery, and message queues
Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools
Experience with Terraform, Docker, Git, CI/CD pipelines, and managing changes across cloud services and CRM sandboxes
Must meet the EAR Part 772 and ITAR 120.15 definition of a U.S. person
Must reside in the contiguous United States
Experience with MCP servers, tool proxies, Gemini, or Claude Code preferred
Experience building custom UI components and integrations across Zendesk, Salesforce, and ServiceNow preferred
Experience building productivity tools such as Chrome extensions, VS Code extensions, or cloud-hosted workspaces preferred
Experience building ticket routing, scheduling, and team availability tools preferred
Familiarity with Slack, Jira, Zoom, and BI reporting pipelines preferred
Prior customer-facing technical support experience, preferably at a B2B technology company

Benefits

Comp & perks

No specific benefits, perks, or compensation extras are stated in the posting
Equal opportunity employer
No visa sponsorship