FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive technical support expertise with a focus on Cloud technologies, Kubernetes, and system administration. Capable of mentoring team members and implementing scalable support solutions through automation.
Highest-signal resume keywords
Technical Support ExperienceCloud Technologies (Azure, AWS, GCP)Kubernetes (AKS/GKS/EKS)System AdministrationTechnical Escalation Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DebuggingNetworkingSystem AdministrationJavaPythonShellJavaScriptJSONCommand-Line ToolsLinux Operating System
Soft Skills
CollaborationMentoringCoachingTransparencyProblem-Solving
Tools & Technologies
Wiz ProductIncident ManagementAutomation Solutions
Industry Keywords
Technical SupportCustomer SupportU.S. Person Definition (EAR, ITAR)Tier 2/3 SupportSecurityNetworking
Tech Stack
Tools & technologiesAWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxPython
About the role
Key responsibilities & impact- Provide outstanding technical support for Wiz customers as part of a global team
- Troubleshoot customer technical problems through debugging, networking, system administration, documentation updates, and customer solutions
- Provide technical customer support within the Wiz product
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency
- Identify cases requiring technical or strategic escalation
- Serve as subject matter lead for core technologies within the Wiz product line
- Mentor and coach team members on case management and technical upskilling
- Gather, collate, generate, and publish content, including team training materials
- Participate in on-call rotation for after-hours, holiday, and weekend support
- Create, maintain, and coordinate incident-management requests to product or engineering
- Design and implement scalable support solutions through automation
Requirements
What you’ll need- Must be comfortable working 9-6 EST/EDT
- 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
- A minimum of 3+ years of experience with Cloud technologies (Azure, AWS, GCP)
- 2+ years of hands-on experience with Kubernetes (AKS/GKS/EKS etc.)
- Experience in reading or debugging code in one or more of: Java, Python, Shell, JavaScript, JSON
- Proficiency with command-line tools and Linux operating system environments
- Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person
- Candidates must reside in the contiguous United States
- Must have the legal right to work in the country where the position is based without visa sponsorship
- Preferred: 3+ years of hands-on Technical Escalation Support experience in a Tier 2/3 environment
- Preferred: 2+ years of deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP)
Benefits
Comp & perks- Bonus
- Equity
- Benefits
- Google benefits