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Wiz

Solutions Support Engineer

Wiz

. Provide outstanding technical support for Wiz products as part of a global team.

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $126,000 - $172,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical support capabilities with a focus on troubleshooting, system administration, and cloud technologies. Proficient in designing scalable support solutions and managing Kubernetes clusters while ensuring compliance with U.S. regulations.

Highest-signal resume keywords
Technical Support ExperienceCloud Technologies (Azure, AWS, GCP)Kubernetes Cluster ManagementDebugging Code (Java, Python, Shell, JavaScript, JSON)Linux Operating System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TroubleshootingSystem AdministrationCodingScriptingIncident ManagementAutomationDebuggingCloud TechnologiesKubernetesCommand-Line Tools
Tools & Technologies
Wiz ProductsCloud PlatformsLinux
Industry Keywords
EAR Part 772ITAR 120.15U.S. Person Definition

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxPython

About the role

Key responsibilities & impact
  • Provide outstanding technical support for Wiz products as part of a global team.
  • Troubleshoot customer technical problems using debugging, networking, and system administration.
  • Update documentation and create customer solutions when needed.
  • Scale the support offering through coding and scripting.
  • Own, troubleshoot, and solve customer technical issues.
  • Identify cases requiring technical or strategic escalation.
  • Create, maintain, and coordinate incident management requests to product or engineering.
  • Design and implement scalable support solutions through automation.
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Requirements

What you’ll need
  • Must be comfortable working 9-6 EST.
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
  • 2+ years of experience with Cloud technologies (Azure, AWS, GCP).
  • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
  • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
  • Proficiency with command-line tools and Linux operating system environments.
  • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
  • Must have the legal right to work in the United States without visa sponsorship.

Benefits

Comp & perks
  • Bonus
  • Equity
  • Benefits
  • Google benefits (details not specified in the posting)