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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving customer adoption of cloud security solutions, providing strategic technical guidance, and managing customer relationships to achieve measurable success. Proficient in cloud services, security best practices, and technical troubleshooting.
Highest-signal resume keywords
Cloud Security ExpertiseTechnical Customer SupportCustomer Relationship ManagementCSP CertificationProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud ServicesCloud ArchitectureContainer TechnologiesDevOps TechnologiesCI/CDInfrastructure as CodeLinux Operating SystemWindows Operating SystemTechnical TroubleshootingCustomer Utilization Tracking
Soft Skills
Problem-SolvingInterpersonal SkillsCommunication SkillsMentoringRelationship Building
Tools & Technologies
CRM ToolsLog Analysis ToolsSlackEmailSupport Tickets
Certifications & Qualifications
Certified Solutions ArchitectCertified DevOps Engineer
Industry Keywords
Cloud SecurityCSPCNAPPThreat ModelsCustomer AdoptionOperationalizationRenewalsExpansion OpportunitiesTechnical AdvisorSuccess Plans
Tech Stack
Tools & technologiesAWSAzureCloudDockerGoogle Cloud PlatformKubernetesLinux
About the role
Key responsibilities & impact- Plan and execute strategies to drive customer adoption and use of the Wiz platform
- Provide strategic and technical guidance from onboarding through operationalization, renewal, and expansion
- Serve as a trusted technical advisor and primary technical contact for customers
- Guide customers through deployment, configuration, and operationalization using best practices
- Resolve technical questions and issues via email, meetings, Slack, and support tickets
- Monitor emerging cloud security threats and stay current on Wiz features
- Help customers develop success plans with measurable goals aligned to security and compliance objectives
- Lead customers toward full adoption, value realization, and excellence in Cloud, Code, and Runtime security
- Project-manage adoption and operationalization across business units and stakeholders
- Resolve people, process, and technology blockers with internal and external parties
- Report progress and results to Wiz and customer stakeholders through executive communications and QBRs/executive briefings
- Capture feature requests and adoption blockers and liaise with Product and Engineering
- Manage a book of up to 15 customers
- Identify expansion opportunities and assist with renewals alongside sales and renewals teams
- Track utilization, adoption targets, risks, customer health, satisfaction, churn, and renewal indicators
- Build relationships with customer contacts from C-level to practitioner
- Help improve and scale Wiz’s TAM organization and processes
- Develop documentation, mentor associate TAMs, and build technical subject-matter expertise
- Partner cross-functionally to improve processes
Requirements
What you’ll need- 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI)
- Ideally, CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
- Familiarity with container technologies (Docker, Kubernetes) and associated security considerations
- Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code (IaC), and Version Control Systems
- Familiarity with Linux and Windows operating systems concepts and runtime sensing
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Proven track record managing a book of business with 5-10+ customers
- Proven track record building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
- Ability to continuously enable customers on the Wiz platform and solve problems ranging from trivial to highly complex
- Willingness to work across Slack, email, and support tickets
- Ability to use CRM and log analysis tools to monitor customer health and identify trends
- Excellent communication and interpersonal skills
- Ability and willingness to continuously learn emerging cloud/security technologies
- Legal right to work in the United States without visa sponsorship
Benefits
Comp & perks- Bonus
- Equity
- Benefits
- Google benefits