WizardTales

Manager

• Communicate with customers in German through calls, meetings, emails and ticket updates
• Ensure every ticket has an owner, priority and clear next steps through resolution
• Coordinate engineers and colleagues, clarify responsibilities and remove blockers
• Prioritize urgent incidents, customer commitments and planned work based on impact and capacity
• Identify delays and risks, manage escalations and keep customers informed
• Improve workflows, documentation and communication
• Provide management with concise updates on progress, outstanding issues and decisions requiring attention

Explore Senior IT Service Delivery Manager at WizardTales. Review requirements and application details.