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WM

Account Associate I

WM

. Serve as a key point of contact for WM's small/medium business customers .

Posted 9/18/2026full-timeRemote • Maryland • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in business-to-business account management and customer retention strategies, utilizing Salesforce.com for effective customer relationship management. Strong negotiation and communication skills are essential for influencing customer actions and achieving sales goals.

Highest-signal resume keywords
Business-To-Business Account ManagementCustomer Retention StrategiesSalesforce.comNegotiation SkillsInside Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Service ExperienceSales TechniquesContract ManagementData AnalysisAdministrative Duties
Soft Skills
Effective CommunicationTeam CollaborationProactive OutreachInfluencing Skills
Tools & Technologies
Sales ToolsCustomer Relationship Management
Certifications & Qualifications
High School DiplomaGEDREAL ID or TSA-Approved Alternative
Industry Keywords
Change ManagementSales AgreementsCustomer InteractionsRetention GoalsAcquisition Goals

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Serve as a key point of contact for WM's small/medium business customers
  • Retain and grow the team's book of business
  • Manage inbound call requests and conduct proactive customer outreach
  • Prevent customer cancellations and secure updated contract agreements
  • Apply retention strategies and negotiation skills
  • Communicate in a focused and compelling way to influence customer actions
  • Utilize change management processes for sales activities
  • Allocate time to retention and acquisition goals, requirements, and opportunities
  • Explore alternatives to reach mutually beneficial sales agreements
  • Contribute to individual and shared responsibilities in a team environment
  • Navigate multiple systems, sales tools, and processes while accurately documenting customer interactions
  • Use Salesforce.com/Customer Relationship Management and pricing tools accurately and consistently
  • Analyze reports and handle general administrative duties as appropriate

Requirements

What you’ll need
  • High School Diploma or GED (accredited)
  • 1 year of business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
  • Must reside within 50 miles of the Baltimore, MD, or Pittsburgh, PA, metro area
  • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for business travel or federal property access
  • Ability to perform repetitive motions
  • Eye/hand/foot coordination
  • Ability to sit, talk, and hear

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability insurance
  • Stock purchase plan
  • Company matching on a 401(k)
  • Paid vacation
  • Paid holidays
  • Paid personal days
  • Monthly commission eligibility
  • REAL ID or TSA-approved alternative may be required for business travel or federal property access