Data Analyst

• Support the organization through consistent, timely, and accurate execution of data projects
• Lead complex Customer Hierarchy projects by gathering and integrating large volumes of data from multiple sources
• Analyze data, interpret results, and develop actionable insights and recommendations for correct Customer Hierarchy structures
• Maintain, analyze, and resolve data initiative issues and execute revisions according to internal and customer requirements and published data standards
• Receive, organize, and execute data projects
• Pull and compare reports from CRM and other systems
• Interpret data for business partners, identify and raise technical/system issues, and communicate results and progress to partners
• Execute pre-billing data correction requests accurately within targeted SLAs
• Manage large pricing reconciliation projects to align system values with executed contract values
• Support key data controls to identify and remedy inaccurate system data and prevent customer and organizational impact
• Work with business leaders on improvement opportunities through data project root cause analysis and project creation to remove contributing defects affecting data stability

Analyst, Data Reconciliation – Root Cause

General

• Wash, repair, and perform limited painting duties on container interior and exterior surfaces
• Perform minor container repairs, including axle repair/replacement
• Wash container interiors and exteriors as needed
• Move containers within the yard
• Load and unload new and used containers from trucks
• Perform minor painting duties
• Monitor the site’s container inventory
• Read work orders or receive instructions from a supervisor
• Perform general duties and responsibilities as required

Utility Worker

Accounts Receivable

• Manage a portfolio of customers and develop efficient and effective collection strategies
• Maximize cash recovery and make decisions regarding collection escalations, service release or suspension, adjustments, and write-offs
• Negotiate with customers and internal stakeholders to deliver solutions in difficult situations
• Develop relationships with customers' accounts payable departments and senior finance leaders
• Partner with Sales, Client Launch, and Billing on the order-to-cash process
• Coordinate work activities with an offshore team, including guiding, mentoring, and coordinating strategy
• Leverage Agile methodologies to improve processes
• Support an environment of constant innovation
• Provide training to assigned offshore support personnel
• Drive financial results, improve customer service levels, maximize revenue, improve cash flow, and minimize bad debt write-offs

Accounts Receivable Analyst

Representative

• Partner with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth
• Provide customer service and support for internal and external customers
• Consult with existing and potential customers on transportation and disposal options
• Assist customers in developing transportation and disposal options for industrial and hazardous wastes
• Assist customers with testing parameters and completion of profiles, manifests, and appropriate forms
• Process profiles, contracts, and credit requests; schedule pick-ups; resolve billing inquiries and customer issues
• Develop economic and practical customer solutions using competitive pricing tools
• Develop customized proposals and prepare correspondence
• Build and maintain internal and external customer relationships
• Contribute to assigned territory revenue goals for Manufacturing and Industrial sales teams
• Manage existing accounts and customer retention, including profile renewals, regulatory updates, and new service offerings
• Identify new waste stream opportunities through existing customer relationships
• Drive new opportunities through written correspondence, collateral materials, email, and phone calls
• Provide leads to account managers and program managers using WM sales management tools
• Probe inbound customer calls to identify the appropriate method to close the customer
• Assist account managers with receivables and collections issues
• Handle inbound customer calls and referrals from account managers
• Delegate data entry, manifest preparation, filing, and other basic administrative tasks to Industrial Sales Coordinators
• Perform other duties as assigned

Industrial Technical Services Representative

Manager

• Manage a cross-functional team conducting financial, operational, and compliance audits
• Audit business segments, departments, and operations for efficiency, cost control, cash flow opportunities, compliance, and regulatory adherence
• Oversee integrated reviews of financial, digital, and operational processes, including workflows, data sources, controls, metrics, user roles, and strategic alignment
• Assist the Director with analytics team strategy and initiatives
• Build relationships across the organization to advance Internal Audit and Controls strategic initiatives and foster career development
• Improve audit methodology and administrative processes to reduce costs and increase efficiency
• Participate in departmental quality, audit coverage, education, and continuous improvement initiatives
• Use data analytics for audit testing and develop audit plans and test programs using Optro audit software
• Assist with risk assessments and development of the Annual Audit Plan
• Review audit work papers, reports, and walkthroughs in Optro and provide staff feedback
• Present audit activities to management at various levels
• Manage day-to-day activities of assigned teams and ensure effective risk coverage
• Ensure appropriate audit scope, consistent execution, and reporting
• Provide feedback, coaching, and training to supervised staff

Manager, Internal Audit

Compliance

• Support WMRE’s Renewable Natural Gas Regulatory Compliance department to ensure regulatory obligations are met and certifications are maintained
• Coordinate with landfills to facilitate creation of biogas tokens and develop process documentation
• Support EPA registration of landfills associated with new RNG developments
• Quality-check and submit data to the EPA via EMTS and voluntary markets via M-RETS
• Support the RIN splitting process via CNG/LNG dispensing stations
• Stay current with RNG regulations and downstream markets, focusing on landfills and CNG dispensing stations
• Connect regional stakeholders and WMRE staff regarding potential compliance projects
• Pull data and reports from operational and financial databases and format information for regulatory agencies
• Support Quality Assurance Program activities by supplying affidavits, data, and documentation
• Support LCFS Verification and Validation, including fuel pathway data requests, quarterly fuel transactions, and verifier requests
• Update RFS, LCFS, Canadian CFR, and ISCC program registrations as needed
• Coordinate registration updates with business and compliance stakeholders
• Support the broader WMRE organization through ad hoc requests
• No supervisory responsibilities

Senior Renewable Natural Gas Compliance Analyst

• Lead Customer Set Up activities for an assigned account segment, including customer data implementation, maintenance, contract setup, and ongoing support
• Manage, coach, and develop a team of Customer Set Up Specialists
• Serve as the primary operational leader for assigned accounts
• Provide regular updates, performance reporting, issue resolution support, and action planning to stakeholders
• Drive process improvement initiatives by identifying inefficiencies, implementing standardized processes, and monitoring measurable outcomes
• Monitor team performance against SLAs, quality standards, productivity metrics, and departmental objectives
• Partner with Sales, Customer Experience, Revenue Management, Operations, and Contract Administration teams on onboarding, contract execution, maintenance, and renewals
• Coordinate customer and contract setup activities while ensuring compliance with company policies, contractual requirements, and operational standards
• Facilitate communication between internal stakeholders and customer-facing teams
• Lead resolution of complex customer data and setup issues involving customer master, material master, contract pricing, sales orders, invoicing, and billing
• Support enterprise contract renewals, amendments, and new customer implementations
• Maintain strong working relationships with internal stakeholders for operational execution and customer data management

Customer Setup Manager

Technician

• Maintain balers, conveyor belts, gearboxes, electrical motors, pulleys, shafts, and bearings
• Conduct preventive maintenance inspections
• Diagnose, repair, and rebuild major equipment and components
• Maintain the Daily Equipment Inspections backlog
• Adjust work procedures to meet production schedules
• Inform the Sr. Plant Maintenance Manager when additional work is needed or cannot be completed within Standard Repair Times
• Inspect the quality of third-party repairs and rebuilds
• Recommend improvements to production, equipment performance, and product quality
• Manage multiple priorities
• Respond to emergency breakdown service calls
• Perform work with limited supervision
• Maintain a clean and safe work area in compliance with Corporate and OSHA standards
• Report to the Plant Maintenance Manager
• Work on equipment including balers, conveyors, hydraulic power packs, eddy currents, electro-magnetic belts, optical sorters, diverters, compressors, trash compactors, motors, glass breakers, wire tie systems, fans, pumps, forklifts, front-end loaders, and building equipment

Industrial Maintenance Technician – 3rd Shift

Account Executive

• Maintain and develop existing hospital clients through high levels of service
• Identify opportunities to introduce additional services and increase revenue
• Conduct weekly outbound customer outreach calls
• Conduct client care visits and build long-term customer partnerships
• Conduct regular strategic account reviews to assess service needs and usage trends
• Formulate customer-retention strategies
• Handle and resolve customer issues and concerns
• Complete weekly, quarterly, and ad hoc reports
• Participate in sales training, special projects, and promotional campaigns
• Follow security, safety, and company policy requirements
• Liaise with customers regarding product and service requirements
• Establish relationships with current and potential customers in the assigned territory
• Partner with the Service Manager on retention and customer issues
• Debrief service issues with the Service Manager, Operations Manager, and CSRs
• Perform other assigned duties

Account Executive, Healthcare

Coach

• Champion continuity of WM Way processes across the Area
• Support mindset and coaching development at the Site
• Train Operation, Fleet, Dispatch Leaders, and other department groups
• Work with management and team leaders to contribute strategic vision and develop business solutions
• Provide expertise in business processes and systems analysis
• Work with internal and external customers, suppliers, and partners to resolve problems and improve solutions
• Test, refine, and institutionalize business solutions
• Drive projects and the organization toward achieving business results
• Provide direction, training, and guidance to less experienced staff
• Coach, mentor, and demonstrate leadership

Continuous Improvement Coach

Associate

• Unload waste from incoming vehicles
• Separate non-autoclavable waste for incineration
• Stage waste on conveyor systems or stack it for scanning in the Biotrack system
• Scan waste into Biotrack for recordkeeping
• Load autoclave bins or incinerator hoppers with waste
• Place reusable containers on the tub wash line for decontamination
• Operate tub wash units and sprayers
• Remove, inspect, and stack clean tubs for vehicle loading and reuse
• Decontaminate vehicle cargo areas and reload reusable tubs
• Ensure vehicle cargo areas are free of liquid and notify the plant supervisor when ready
• Address housekeeping issues, including spills, wet floors, and debris
• Perform other assigned duties

Medical Waste Plant Associate

Account Specialist

• Respond to government and national broker customer inquiries by telephone, email, and mail
• Address contract terms and conditions, pricing concerns, modifications, new orders, and pickups
• Route and review government bids and contracts and assist with paperwork and follow-up
• Maintain customer contracts and ensure additions and changes are current in the billing system
• Coordinate pricing updates with the Corporate Accounts Manager and Contract Admin
• Prepare and distribute invoices and collections for assigned customers
• Contact customers regarding outstanding balances
• Follow up with customers to ensure needs are addressed promptly and efficiently
• Maintain pricing for assigned and new Corporate Accounts
• Implement Corporate Agreements consistent with WMHS financial objectives
• Update customer information, coordinate price adjustments and contract renewals, and track notices of change
• Upload contract data to a public drive when necessary
• Provide management feedback on service efficiency and effectiveness
• Support special customer-service and business projects
• Perform other assigned duties

Account Specialist, Government

Sales

• Directly sell Shred-it document destruction services to prospective customers within an assigned territory
• Build and maintain a pipeline of opportunities and a territory sales strategy
• Develop monthly and annual sales targets with the District Sales Manager
• Generate leads through telephone and door-to-door cold-calling, appointment setting, and direct mail campaigns
• Qualify target opportunities, manage the sales cycle, close orders, and follow through to revenue
• Maintain expertise in Shred-it services and competitive solutions
• Implement best practices for selling solutions to prospective and existing customers
• Participate in sales training, special projects, and promotional campaigns
• Report daily activities and sales results to the District Sales Manager
• Liaise with customers to understand their product and service requirements
• Establish relationships with current and potential customers
• Exceed customer expectations as a Helpful Expert
• Follow security and safety policies and perform other assigned duties

Sales Executive

• Directly sell Shred-it’s document destruction services to prospective and existing customers within an assigned territory
• Develop and manage a self-sourced sales pipeline, qualify opportunities, manage the sales cycle, close sales, and follow up through revenue realization
• Define clear, measurable sales objectives with the District Sales Manager
• Set monthly and annual targets
• Develop and maintain a sales strategy for the assigned territory
• Prospect through telephone calls, cold visits, appointment setting, and direct mail campaigns
• Present Shred-it’s services and solutions to prospective and existing customers
• Participate in training sessions, special projects, and promotional campaigns
• Present daily activities and sales results to the District Sales Manager
• Collaborate with customers and prospects to understand their needs
• Build relationships with current and prospective customers and exceed their expectations
• Follow security policies and procedures and report any concerns to management
• Perform other duties and responsibilities as assigned

• Support comprehensive sport sustainability projects and environmental assessments
• Perform material stream assessments, including collection, sorting, contamination review, and interpretation of recycling, composting, landfill, reuse, and donation pathways
• Support sustainability evaluations and solutions focused on waste reduction, diversion, procurement, and life cycle assessments
• Evaluate end-of-life treatment options and identify source reduction, reuse, recycling, composting, and vendor-practice improvements
• Analyze waste, procurement, and operational data to calculate diversion rates, identify trends, assess data quality, and develop customer-ready reports
• Support sustainability assessments, implementation programs, and final environmental, social, and economic reports
• Research and implement waste reduction and diversion strategies
• Develop and deliver training materials for waste sorting, diversion goals, back-of-house procedures, and event-day implementation
• Coordinate with haulers, suppliers, concessionaires, custodial teams, venue operators, customers, and other stakeholders
• Support supplier engagement through data requests, follow-ups, and review of materials, packaging, hauling, and disposal information
• Calculate waste diversion results using universal standards such as UL and TRUE
• Support project managers with on-site program implementation at stadiums and events
• Integrate social sustainability priorities into waste reduction and GHG emissions strategies
• Own data collection, management, analysis, and reporting workstreams through customer-ready delivery
• Design data collection strategies, including source mapping, data-owner identification, request templates, collection schedules, evidence requirements, and escalation paths
• Collect, clean, reconcile, transform, and organize complex datasets while maintaining source traceability
• Develop data workflows, calculation models, data dictionaries, process documentation, QA/QC checks, and version-control practices
• Assess data completeness, accuracy, consistency, and representativeness; identify anomalies and gaps and escalate risks
• Prepare customer-ready tables, visualizations, dashboards, reports, presentations, and methodology documentation
• Support customer meetings by preparing materials, presenting findings, documenting decisions, and completing follow-up actions
• Improve templates, workflows, automation, and reporting structures for efficiency and scalability
• Responsibly incorporate AI-enabled tools and automation into materials management workflows
• Maintain organized project records for continuity, auditability, customer review, and compliance
• Promote safety and compliance with safety, environmental, federal, state, and local regulations
• Self-educate on sustainability topics, issues, and trends
• Organize and interpret data

Analyst, Data Reconciliation – Root Cause

Utility Worker

Accounts Receivable Analyst

Industrial Technical Services Representative

Manager, Internal Audit

Senior Renewable Natural Gas Compliance Analyst

Customer Setup Manager

Industrial Maintenance Technician – 3rd Shift

Account Executive, Healthcare

Continuous Improvement Coach

Medical Waste Plant Associate

Account Specialist, Government

Sales Executive

Sales Executive

Materials Management Specialist