Account Specialist, Government

. Respond to government and national broker customer inquiries by telephone, email, and mail .

Posted 9/23/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, contract management, and billing processes, ensuring efficient handling of inquiries and contract modifications. Proficient in maintaining accurate customer data and coordinating pricing updates to align with organizational objectives.

Highest-signal resume keywords

Customer Service ExperienceContract ManagementBilling System MaintenanceGovernment Bids ReviewInvoicing and Collections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract Terms KnowledgePricing ManagementOrder ProcessingData EntryInvoice Preparation

Soft Skills

Excellent Communication SkillsProblem-SolvingAttention to DetailCustomer Relationship Management

Tools & Technologies

Billing SystemEmail CommunicationPublic Drive Data Upload

Certifications & Qualifications

REAL IDTSA-Approved Alternative

Industry Keywords

Government ContractsCorporate AccountsCustomer InquiriesService EfficiencyBusiness Projects

About the role

Key responsibilities & impact

Respond to government and national broker customer inquiries by telephone, email, and mail
Address contract terms and conditions, pricing concerns, modifications, new orders, and pickups
Route and review government bids and contracts and assist with paperwork and follow-up
Maintain customer contracts and ensure additions and changes are current in the billing system
Coordinate pricing updates with the Corporate Accounts Manager and Contract Admin
Prepare and distribute invoices and collections for assigned customers
Contact customers regarding outstanding balances
Follow up with customers to ensure needs are addressed promptly and efficiently
Maintain pricing for assigned and new Corporate Accounts
Implement Corporate Agreements consistent with WMHS financial objectives
Update customer information, coordinate price adjustments and contract renewals, and track notices of change
Upload contract data to a public drive when necessary
Provide management feedback on service efficiency and effectiveness
Support special customer-service and business projects
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or the equivalent in related work experience demonstrating excellent customer service and phone skills
3 years of work experience, preferably in a customer service environment, or the equivalent in related work experience
Ability to respond to customer inquiries via telephone, email, and mail
Knowledge of contract terms and conditions, pricing, orders, pickups, billing, and payments
Ability to route and review government bids and contracts
Ability to maintain customer contracts and billing-system data
Ability to work with pricing updates, invoices, collections, contract renewals, and customer information
REAL ID or TSA-approved alternative required or willingness to obtain one if needed for business air travel or federal property access

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Stock purchase plan
Company matching on a 401(k)
Paid vacation
Paid holidays
Paid personal days