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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing operations, financial metrics analysis, and team leadership, ensuring accuracy and timeliness in invoicing while driving continuous improvement. Proficient in managing complex billing requirements and fostering collaboration across departments to enhance customer experience.
Highest-signal resume keywords
Billing Operations ManagementAdvanced Microsoft Excel ProficiencyPeople Leadership SkillsAnalytical Problem-SolvingCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing Data AnalysisFinancial Metrics EvaluationOperational Metrics ManagementInvoicing AccuracyReconciliationCash-Flow Impact AnalysisData MappingTesting and ImplementationSarbanes-Oxley ComplianceWork-Order Management Systems
Soft Skills
Clear CommunicationInterpersonal SkillsOrganizational SkillsTime-Management SkillsCoaching and Performance Management
Tools & Technologies
Power BISQLSmartsheetMicrosoft Excel
Industry Keywords
Billing ActivitiesCustomer InvoicingInternal ControlsPerformance ManagementContinuous Improvement
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Lead planning, prioritization, and execution of Billing activities
- Ensure invoices are complete, accurate, timely, and aligned with customer requirements and department standards
- Use billing data, operational and financial metrics, and trend reporting to identify risks, recurring errors, capacity needs, and improvement opportunities
- Establish and monitor work processes, controls, service levels, and quality standards
- Drive corrective action, root-cause resolution, and continuous improvement
- Provide direction, coaching, and leadership to Billing Supervisors
- Build team capability through expectations, performance management, training, and development
- Partner with Sales, Operations, Finance, Digital, Customer Experience, and customers to resolve complex billing issues
- Oversee staffing and talent needs, including selection, onboarding, coaching, training, succession planning, and performance evaluation
- Provide input into termination, compensation, and promotion decisions
- Directly supervise 2+ full-time employees and indirectly supervise 9+ full-time employees
Requirements
What you’ll need- Bachelor’s degree (accredited) in Accounting, Business Administration, or similar area of study, or high school diploma/GED (accredited) and four years of relevant work experience in lieu of degree
- Seven years of relevant work experience in addition to the education requirement
- Strong people leadership skills, including leading supervisors, setting expectations, coaching performance, developing talent, and driving accountability
- Clear written and verbal communication and strong interpersonal skills
- Strong organizational, prioritization, and time-management skills
- Advanced analytical and problem-solving skills
- Ability to use operational and financial metrics to manage performance and evaluate billing accuracy and timeliness
- Advanced proficiency in Microsoft Excel, including pivot tables, lookups, data validation, and analysis of large data sets
- Experience with Power BI, SQL, Smartsheet, or similar tools preferred
- Working knowledge of billing operations, accounting concepts, customer invoicing, reconciliation, aging, cash-flow impacts, and internal controls, including Sarbanes-Oxley compliance
- Ability to manage complex invoicing requirements, including customer portals, integrations, templates, work-order management systems, data mapping, testing, and implementation dependencies
- Strong customer-service and stakeholder-management skills
- Ability to work independently and collaboratively, exercise sound judgment, and maintain accuracy under pressure
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative may be obtained if required for business travel or federal property access
- Resources and engagement activities
- Career growth opportunities
