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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, process improvement, and operational performance through advanced reporting and analytics. Proficient in leveraging automation and AI tools to enhance workflows and decision-making.
Highest-signal resume keywords
Business AnalysisProcess ImprovementAdvanced ExcelPower BILean Six Sigma
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisProcess ImprovementOperational ForecastingCapacity PlanningWorkforce ManagementPredictive AnalyticsReporting InfrastructureData GovernanceBusiness Process AutomationScripting
Soft Skills
Analytical ThinkingProblem SolvingCollaborationCommunicationTraining Delivery
Tools & Technologies
Power BIExcelSharePointSmartsheetPower AutomateAI ToolsLow-Code/No-Code Tools
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Continuous ImprovementOperational PerformanceWorkload ModelingData IntegrityRisk Mitigation
About the role
Key responsibilities & impact- Serve as a subject matter expert for assigned functions, processes, and business systems
- Develop reports, dashboards, and analyses identifying trends, capacity, quality, and operational performance
- Translate analytical findings into actionable recommendations
- Monitor workflows, service commitments, data integrity, and work quality
- Investigate, track, and resolve operational issues with stakeholders, customers, and cross-functional teams
- Assess risks associated with new or modified processes, systems, and business requirements
- Recommend practical risk mitigation strategies
- Lead and support process improvement, standardization, and special projects using structured continuous-improvement methods
- Leverage reporting, automation, AI, scripting, and low-code/no-code tools to streamline workflows and improve decision-making
- Support forecasting, capacity planning, workload analysis, performance measurement, and resource utilization
- Develop and maintain training materials, job aids, and process documentation
- Deliver training and ongoing support as needed
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree (accredited) in Business Administration, Analytics, Information Systems, Operations Management, or a related field; or High School Diploma or GED (accredited) and 4 years of relevant work experience
- Three (3) years of relevant work experience in business analysis, operations, process improvement, reporting, workforce planning, project support, or related analytical functions
- Experience with Excel (advanced), Power BI, SharePoint, Smartsheet, Power Automate, Copilot, AI tools, scripting, or other automation technologies
- Experience with process improvement methodologies such as Lean Six Sigma, or continuous improvement frameworks
- Experience in operational forecasting, capacity planning, workforce management, workload modeling, or predictive analytics
- Experience designing, maintaining, or enhancing reporting infrastructure, databases, business intelligence solutions, or data governance practices
- Experience developing business process automation solutions and/or AI-enabled workflow improvements
- Experience creating training materials, process documentation, and operating procedures
- Successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air or access federal property
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative support/requirement for applicable business travel