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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, process improvement, and operational performance through data-driven insights and recommendations. Proficient in developing training materials and utilizing automation tools to enhance workflows and decision-making.
Highest-signal resume keywords
Business AnalysisProcess ImprovementLean Six SigmaAdvanced ExcelPower BI
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisOperational ForecastingCapacity PlanningWorkforce ManagementReporting InfrastructureBusiness Process AutomationPredictive AnalyticsScriptingAI ToolsContinuous Improvement
Soft Skills
Team GuidanceProblem SolvingCommunicationTraining DeliveryStakeholder Engagement
Tools & Technologies
Power AutomateSharePointSmartsheetCopilotLow-Code/No-Code Tools
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Operational PerformanceData IntegrityRisk MitigationWorkflow AnalysisProcess Documentation
About the role
Key responsibilities & impact- Serve as a subject matter expert for assigned functions, processes, and business systems
- Provide guidance to team members and internal and external customers
- Develop reports, dashboards, and analyses identifying trends, capacity, quality, and operational performance
- Translate analytical findings into actionable recommendations
- Monitor workflows, service commitments, data integrity, and work quality
- Investigate, track, and resolve operational issues with stakeholders, customers, and cross-functional teams
- Assess risks associated with new or modified processes, systems, and business requirements
- Recommend practical risk mitigation strategies
- Lead and support process improvement, standardization, and special projects using structured continuous-improvement methods, including Lean Six Sigma where appropriate
- Use reporting, automation, AI, scripting, and low-code/no-code tools to streamline workflows and improve decision-making
- Support forecasting, capacity planning, workload analysis, performance measurement, and resource utilization
- Develop and maintain training materials, job aids, and process documentation
- Deliver training and ongoing support as needed
- Perform other duties as assigned
Requirements
What you’ll need- Accredited Bachelor's Degree in Business Administration, Analytics, Information Systems, Operations Management, or a related field; or accredited High School Diploma/GED and 4 years of relevant work experience
- 3 years of relevant work experience in business analysis, operations, process improvement, reporting, workforce planning, project support, or related analytical functions
- Experience with advanced Excel, Power BI, SharePoint, Smartsheet, Power Automate, Copilot, AI tools, scripting, or other automation technologies preferred
- Experience with Lean Six Sigma or continuous improvement frameworks preferred
- Experience in operational forecasting, capacity planning, workforce management, workload modeling, or predictive analytics preferred
- Experience designing, maintaining, or enhancing reporting infrastructure, databases, business intelligence solutions, or data governance practices preferred
- Experience developing business process automation solutions and/or AI-enabled workflow improvements preferred
- Experience creating training materials, process documentation, and operating procedures preferred
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or federal property access
Benefits
Comp & perks- Equal opportunity employment
- Reasonable accommodation for individuals with disabilities
- REAL ID or TSA-approved alternative may be obtained if required for business air travel or federal property access
- Opportunities for career growth and development
- Benefits, resources, and engagement activities
- Stable employment
- Commitment to sustainability and investing in employees