Customer Setup Manager

. Lead Customer Set Up activities for an assigned account segment, including customer data implementation, maintenance, contract setup, and ongoing support .

Posted 9/29/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $96,700 - $125,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer data implementation, contract setup, and operational support while effectively managing and developing a team of Customer Set Up Specialists. Proven ability to drive process improvements and ensure compliance with operational standards and contractual requirements.

Highest-signal resume keywords

Customer Data ImplementationTeam ManagementSLA MonitoringContract SetupProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Data ManagementContract ExecutionInvoicingBilling ProcessesSales OrdersContract PricingPerformance ReportingIssue ResolutionOperational SupportStandardized Processes

Soft Skills

CoachingCollaborationCommunicationStakeholder ManagementProblem Solving

Certifications & Qualifications

REAL IDTSA-Approved Alternative

Industry Keywords

Customer ExperienceRevenue ManagementOperationsContract AdministrationQuality Standards

About the role

Key responsibilities & impact

Lead Customer Set Up activities for an assigned account segment, including customer data implementation, maintenance, contract setup, and ongoing support
Manage, coach, and develop a team of Customer Set Up Specialists
Serve as the primary operational leader for assigned accounts
Provide regular updates, performance reporting, issue resolution support, and action planning to stakeholders
Drive process improvement initiatives by identifying inefficiencies, implementing standardized processes, and monitoring measurable outcomes
Monitor team performance against SLAs, quality standards, productivity metrics, and departmental objectives
Partner with Sales, Customer Experience, Revenue Management, Operations, and Contract Administration teams on onboarding, contract execution, maintenance, and renewals
Coordinate customer and contract setup activities while ensuring compliance with company policies, contractual requirements, and operational standards
Facilitate communication between internal stakeholders and customer-facing teams
Lead resolution of complex customer data and setup issues involving customer master, material master, contract pricing, sales orders, invoicing, and billing
Support enterprise contract renewals, amendments, and new customer implementations
Maintain strong working relationships with internal stakeholders for operational execution and customer data management

Requirements

What you’ll need

Experience, education, training, certifications, qualifications, and work location may influence the specific salary offered
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air for business or access federal property
Ability to lead customer data implementation, maintenance, contract setup, and operational support activities
Ability to manage, coach, and develop a team of Customer Set Up Specialists
Ability to monitor SLAs, quality standards, productivity metrics, and departmental objectives
Knowledge of customer master, material master, contract pricing, sales orders, invoicing, and billing-related processes
Ability to collaborate with Sales, Customer Experience, Revenue Management, Operations, and Contract Administration teams

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Stock purchase plan
Company matching on a 401(k)
Paid vacation
Paid holidays
Paid personal days
REAL ID or TSA-approved alternative may be required for business air travel or federal property access