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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively resolving complex issues and maintaining customer satisfaction. Capable of coordinating between sales and operations while managing contractor service needs and providing support to outside sales representatives.
Highest-signal resume keywords
Customer Service ExperienceIssue ResolutionSales CoordinationContractor ManagementCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsProblem-SolvingCustomer Satisfaction
Certifications & Qualifications
High School DiplomaG.E.D.REAL ID or TSA-Approved Alternative
Industry Keywords
ConstructionCustomer LiaisonService OptionsBilling QuestionsSales Leads
About the role
Key responsibilities & impact- Field incoming calls for the construction department
- Act as lead contact and liaison between construction customers and operations
- Understand customers’ needs, issues, and requests
- Maintain customer satisfaction by resolving escalated and complex service issues with customers, operations, sales, and set-up departments
- Coordinate with sales and operations on sales leads, set-ups, missed pick-ups, and other customer-related issues
- Initiate outbound calls to resolve issues, ensure customer satisfaction, and build loyalty
- Provide customers with information and education regarding service options, charges, and billing questions
- Sell to small contractors
- Manage contractor service needs
- Provide support to outside sales representatives
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or G.E.D. (accredited)
- 2 years of customer service experience in addition to education requirements
- Reasonable accommodation may be made for individuals with disabilities to perform essential functions
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for business travel or federal property access
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Competitive total compensation package
- REAL ID or TSA-approved alternative may be required for business travel or federal property access