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WM

Dispatcher – Energy Service

WM

. Communicate with WM drivers to assist with problem resolution while on route .

Posted 10/5/2026full-timeBig Spring • Texas • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills to assist drivers and resolve service issues. Proficient in using proprietary software for tracking and documentation while ensuring optimal routing and customer satisfaction.

Highest-signal resume keywords
Problem ResolutionCustomer ServiceRoute OptimizationProprietary Software UsageDriver Dispatching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service Order ManagementTicket Information EntryDriver Information DocumentationRoute ManagementEmergency Contact Coordination
Soft Skills
Effective CommunicationFlexibilityTeam Collaboration
Tools & Technologies
WM Proprietary SoftwareStandard Office Equipment
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Driver StaffingCustomer InteractionService IssuesPickup and Delivery Management

About the role

Key responsibilities & impact
  • Communicate with WM drivers to assist with problem resolution while on route
  • Handle incoming service orders and direct drivers
  • Resolve service issues and interact with customer service, sales, and operational staff
  • Use WM proprietary software to enter ticket information and track activity
  • Work with routing specialists, route managers, and service departments to optimize routes
  • Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
  • Field customer calls and customer service or sales emails regarding pickups and container deliveries
  • Ensure same-day service
  • Initiate outbound calls to customers while drivers are on-site to resolve pickup and other issues
  • Troubleshoot and resolve delivery and pickup problems
  • Assist in determining daily driver staffing levels
  • Record and document driver information and distribute it to appropriate departments
  • Communicate with maintenance shop personnel
  • Serve as an emergency point of contact for down wires and other issues

Requirements

What you’ll need
  • 6 months relevant work experience
  • Flexibility in schedule required; 4 a.m. start time
  • Ability to work varying shifts, with potential overtime and Saturday hours
  • Up to 15% initial travel may be required
  • Ability to use computers, phones, copy machines, and other standard office equipment
  • Repetitive motions
  • Eye/hand/foot coordination
  • Sitting
  • Talking
  • Hearing
  • Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access

Benefits

Comp & perks
  • Your Tomorrow Education Assistance Program
  • Paid on-the-job training
  • Established career progression
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Discounted stock options
  • Dependent day care
  • Life insurance
  • Short-term disability insurance
  • Stock purchase plan
  • Paid vacation
  • Paid holidays
  • Paid personal days