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WM

Dispatcher/Router

WM

. Communicate with WM drivers to assist with problem resolution while on route .

Posted 10/14/2026full-timePompano Beach • Florida • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills to effectively manage driver dispatching and route optimization. Proficient in problem resolution and multitasking in a fast-paced environment while ensuring customer satisfaction.

Highest-signal resume keywords
Route OptimizationDriver DispatchingProblem ResolutionCustomer CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Route ManagementService Order HandlingTicket RoutingDriver StaffingService Issue Resolution
Soft Skills
Effective CommunicationMultitaskingTeam Collaboration
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.REAL IDTSA-Approved Alternative
Industry Keywords
Residential ServiceCommercial ServiceRoll-Off LinesService DepartmentsCustomer Service

About the role

Key responsibilities & impact
  • Communicate with WM drivers to assist with problem resolution while on route
  • Handle incoming service orders and direct drivers
  • Resolve service issues for residential, commercial, and roll-off lines of business
  • Interact with customer service, sales, Route Managers, mechanics, sites, and service departments
  • Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day
  • Dispatch drivers based on customer needs, driver locations and loads, and daily factors
  • Optimize routes based on customer needs
  • Determine daily driver staffing levels
  • Assign routes and service tickets throughout the day and for the next day
  • Manage route actions and ensure route completion
  • Handle incoming calls and emails regarding container pickups or deliveries
  • Communicate with customers while drivers are on-site to resolve service delays
  • Troubleshoot delivery and pickup problems
  • Ensure same-day service on missed pickups by managing routing and tracking driver movement
  • Travel up to 15% may be required to work face-to-face with assigned sites' dispatchers

Requirements

What you’ll need
  • High School Diploma or G.E.D.
  • 6 months of relevant work experience in a team setting
  • Ability to communicate effectively across several areas
  • Ability to multitask in a fast-paced work environment
  • Excellent organizational skills
  • REAL ID or TSA-approved alternative required, or willingness to obtain one if business air travel or federal property access is required

Benefits

Comp & perks
  • Your Tomorrow Education Assistance Program
  • Paid on-the-job training
  • Established career progression
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • 401(k) with company match
  • Stock purchase plan / discounted stock options
  • Dependent day care
  • Paid vacation
  • Paid holidays
  • Paid personal days
  • Potential overtime
  • Flexible shift during operation hours