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WM

Dispatcher/Router

WM

. Communicate with WM drivers to assist with problem resolution while on route .

Posted 10/14/2026full-timeTupelo • Mississippi • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills to effectively manage driver dispatching, route optimization, and problem resolution in a fast-paced environment. Proficient in using proprietary software for ticket routing and managing service requests.

Highest-signal resume keywords
Route OptimizationDriver DispatchingProblem ResolutionCustomer CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Route ManagementService Order HandlingTicket RoutingDriver StaffingContainer Movement Management
Soft Skills
Effective CommunicationMultitaskingTeam CollaborationOrganizational Skills
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.REAL IDTSA-Approved Alternative
Industry Keywords
Service IssuesResidential ServicesCommercial ServicesRoll-Off ServicesOperational Staff Interaction

About the role

Key responsibilities & impact
  • Communicate with WM drivers to assist with problem resolution while on route
  • Handle incoming service orders and direct drivers
  • Resolve service issues for residential, commercial, and roll-off lines of business
  • Interact with customer service, sales, Route Managers, mechanics, and other operational staff
  • Use WM proprietary software to manage same-day ticket routing
  • Prepare routes for the next day
  • Dispatch drivers based on customer needs, driver locations and loads, and daily factors
  • Optimize routes with sites and the service department
  • Determine daily driver staffing levels
  • Assign routes and service tickets and ensure route completion
  • Handle calls and emails from customer service and sales
  • Manage pickup and delivery requests for container movements
  • Communicate with customers while drivers are on site to resolve service delays
  • Troubleshoot delivery and pickup problems
  • Ensure same-day service on missed pickups by managing routing and tracking driver movement
  • Travel up to 15% may be required to work face to face with responsible site dispatchers

Requirements

What you’ll need
  • High School Diploma or G.E.D.
  • 6 months of relevant work experience
  • Experience working in a team setting
  • Ability to communicate to several areas effectively
  • Ability to multitask in a fast-paced work environment
  • Excellent organizational skills
  • REAL ID or TSA-approved alternative, or willingness to obtain one if required for air travel or federal property access

Benefits

Comp & perks
  • Your Tomorrow Education Assistance Program
  • Paid on-the-job training
  • Established career progression
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • 401(k) with company match
  • Discounted stock options
  • Stock purchase plan
  • Dependent day care
  • Paid vacation
  • Paid holidays
  • Paid personal days