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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in dispatching, routing, and optimizing routes while effectively communicating with drivers and customers. Capable of managing service orders and ensuring timely resolution of service issues in a fast-paced environment.
Highest-signal resume keywords
DispatchingRoutingOptimizing RoutesOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Route ManagementService Order HandlingProblem ResolutionMultitaskingDriver Assignment
Soft Skills
Team CollaborationCustomer CommunicationAdaptability
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.REAL ID or TSA-Approved Alternative
Industry Keywords
Service IssuesCustomer SatisfactionContainer MovementsOperational StaffFast-Paced Environment
About the role
Key responsibilities & impact- Communicate back and forth with WM drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business
- Handle incoming service orders, direct drivers, and resolve service issues
- Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
- Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day
- Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors balancing cost and customer satisfaction
- Optimize routes with sites and the service department based on customer needs
- Determine daily driver staffing levels to optimize responsiveness and productivity
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day
- Manage route actions and assure route completion
- Handle incoming calls and emails from customer service and sales departments
- Manage requests for pickups or deliveries involving container movements within the market area
- Communicate with customers while drivers are on-site to resolve pickup and other service issues
- Troubleshoot and resolve potential delivery and pickup problems before they become service issues
- Ensure same-day service on missed pickups by managing route assignments and tracking driver movement in the field
- Work flexible shifts within 5am–7pm CT operating hours, with potential overtime and Saturday hours
- Travel up to 15% may be required to work face-to-face with sites
Requirements
What you’ll need- High School Diploma or G.E.D.
- 6 months of relevant work experience with working in a team setting and the ability to communicate to several areas effectively
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- Experience in dispatching, routing, and optimizing routes needed
- Strong communication and computer skills preferred
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or federal-property access
Benefits
Comp & perks- Your Tomorrow Education Assistance Program
- Paid on-the-job training
- Established career progression
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- 401(k) with company matching
- Stock purchase plan
- Discounted stock options
- Dependent day care
- Paid vacation
- Paid holidays
- Paid personal days