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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing dispatch operations and optimizing routes for service efficiency. Capable of multitasking in a fast-paced environment and resolving service issues proactively.
Highest-signal resume keywords
Dispatching ExperienceRoute OptimizationCustomer CommunicationProblem ResolutionOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Route ManagementService Order HandlingTicket RoutingDriver AssignmentService Issue Resolution
Soft Skills
Effective CommunicationMultitaskingTeam CollaborationOrganizational Skills
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.REAL ID or TSA-Approved Alternative
Industry Keywords
Residential ServicesCommercial ServicesRoll-Off ServicesCustomer ServiceOperational Staff
About the role
Key responsibilities & impact- Communicate back and forth with WM drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business
- Handle incoming service orders, direct drivers, and resolve service issues
- Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
- Use WM proprietary software to manage same-day ticket routing and prepare all routes for the next day
- Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors balancing cost and customer satisfaction
- Optimize routes with sites and the service department
- Determine daily driver staffing levels to balance responsiveness and productivity
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day
- Manage route actions and ensure route completion
- Handle incoming calls and emails from customer service and sales departments
- Manage requests for pickups or deliveries involving container movement within the Market area
- Initiate communication with customers while drivers are on-site to resolve pickup and other service issues
- Troubleshoot and resolve potential delivery and pickup problems before they become service issues
- Ensure same-day service on missed pickups by managing routing and tracking driver movement in the field
- Travel up to 15% may be required to work face to face with sites
Requirements
What you’ll need- High School Diploma or G.E.D.
- 6 months of relevant work experience working in a team setting
- Ability to communicate to several areas effectively
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- 2 years of dispatching experience (preferred)
- Willingness to obtain a REAL ID or TSA-approved alternative if required for air travel or access to federal property
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a RRSP
- Paid vacation
- Paid holidays
- Personal days
- Training and development opportunities
- Opportunities for career advancement
- Modern equipment and technology
- Stable, year-round employment
- Potential for additional earnings through overtime