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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills to effectively manage routing and dispatching of drivers while ensuring customer satisfaction. Proficient in using proprietary software for ticket routing and optimizing service delivery in a fast-paced environment.
Highest-signal resume keywords
Dispatch ExperienceRouting ExperienceLogistics ExperienceStrong Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RoutingDispatchingLogisticsProblem ResolutionTicket ManagementDriver StaffingService Order HandlingContainer Movement ManagementMultitaskingCustomer Interaction
Soft Skills
Effective CommunicationTeam CollaborationOrganizational SkillsAdaptabilityCustomer Service Orientation
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.
Industry Keywords
Service IssuesResidential ServicesCommercial ServicesRoll-Off ServicesMarket AreaSouth Atlantic Market Area
About the role
Key responsibilities & impact- Communicate back and forth with WM drivers to assist with problem resolution while on route
- Handle incoming service orders and direct drivers
- Resolve service issues for residential, commercial, and roll-off lines of business
- Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
- Use WM proprietary software to manage same-day ticket routing
- Prepare all routes for the next day
- Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
- Optimize routes with sites and the service department
- Determine daily driver staffing levels
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day
- Manage route actions and assure route completion
- Handle incoming calls and emails from customer service and sales
- Manage pickup and delivery requests for container movements within the Market area
- Communicate with customers while drivers are on site to resolve service delays
- Troubleshoot and resolve potential delivery and pickup problems
- Ensure same-day service on missed pickups by managing routing and tracking driver movement in the field
Requirements
What you’ll need- High School Diploma or G.E.D.
- 6 months of relevant work experience
- Experience working in a team setting
- Ability to communicate effectively across several areas
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- Strong computer competency
- Strong communication skills
- Dispatch, routing, or logistics experience preferred
- Willingness to work flexible hours during operation hours (2:00 a.m.–6:30 p.m.)
- Willingness to work occasional Saturday hours and potential overtime
- Some travel, up to 15%, may be required
- Must live within the South Atlantic Market Area: Georgia, South Carolina, or North Carolina
Benefits
Comp & perks- Benefits start Day 1
- Your Tomorrow Education Assistance Program
- Paid on-the-job training
- Established career progression
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- 401(k) with company match
- Stock purchase plan
- Discounted stock options
- Dependent day care
- Paid vacation
- Paid holidays
- Paid personal days
- Potential overtime