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WM

Dispatcher/Router

WM

. Communicate with WM drivers to assist with problem resolution while on route .

Posted 11/10/2026full-timePlymouth • Michigan • United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and effective communication abilities to manage routing and service issues in a fast-paced environment. Proficient in optimizing routes and coordinating with drivers and customers to ensure timely service delivery.

Highest-signal resume keywords
Route OptimizationProblem ResolutionCustomer CommunicationTeam CollaborationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Route ManagementService Order HandlingTicket RoutingDriver DispatchingPickup and Delivery Management
Soft Skills
Effective CommunicationMultitaskingTeamworkOrganizational Skills
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.
Industry Keywords
Residential ServiceCommercial ServiceRoll-Off ServiceService IssuesDriver Staffing

About the role

Key responsibilities & impact
  • Communicate with WM drivers to assist with problem resolution while on route
  • Handle incoming service orders and direct drivers
  • Resolve service issues for residential, commercial, and roll-off lines of business
  • Interact with WM customer service, sales, and operational staff
  • Use WM proprietary software to manage same-day ticket routing
  • Prepare all routes for the next day
  • Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
  • Optimize routes with sites and the service department
  • Determine daily driver staffing levels
  • Assign routes and service tickets to appropriate drivers
  • Manage route actions and assure route completion
  • Handle incoming calls and emails from customer service and sales departments
  • Manage pickup and delivery requests for container movements
  • Communicate with customers while drivers are on-site to resolve service issues
  • Troubleshoot and resolve potential delivery and pickup problems
  • Ensure same-day service on missed pickups by managing routing and tracking driver movement

Requirements

What you’ll need
  • High School Diploma or G.E.D.
  • 6 months of relevant work experience
  • Experience working in a team setting
  • Ability to communicate to several areas effectively
  • Ability to multitask in a fast-paced work environment
  • Excellent organizational skills
  • Shifts vary, with potential for overtime and Saturday hours
  • Some travel (up to 15%) may be required

Benefits

Comp & perks
  • Your Tomorrow Education Assistance Program
  • Paid on-the-job training
  • Established career progression
  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term disability
  • 401(k) with company match
  • Discounted stock options
  • Stock purchase plan
  • Dependent day care
  • Paid vacation
  • Paid holidays
  • Paid personal days