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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving sales growth in industrial and hazardous waste sectors. Proficient in regulatory compliance, customer service, and developing tailored waste management solutions.
Highest-signal resume keywords
Hazardous Waste Regulations KnowledgeCustomer Relationship ManagementMicrosoft Office ProficiencySales Revenue GrowthRegulatory Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Profile ManagementContract ProcessingBilling ResolutionMathematical CalculationsProposal Development
Soft Skills
Interpersonal SkillsProblem-SolvingEffective CommunicationCustomer Service
Tools & Technologies
WM Sales Management Tools
Certifications & Qualifications
High School Diploma or GEDApplicable Regulatory Training
Industry Keywords
Industrial SalesHazardous WasteTransportation and DisposalCustomer RetentionWaste Stream Opportunities
About the role
Key responsibilities & impact- Partner with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth
- Provide customer service and support for internal and external customers
- Consult with existing and potential customers on transportation and disposal options
- Assist customers in developing transportation and disposal options for industrial and hazardous wastes
- Assist customers with testing parameters and completion of profiles, manifests, and appropriate forms
- Process profiles, contracts, and credit requests; schedule pick-ups; resolve billing inquiries and customer issues
- Develop economic and practical customer solutions using competitive pricing tools
- Develop customized proposals and prepare correspondence
- Build and maintain internal and external customer relationships
- Contribute to assigned territory revenue goals for Manufacturing and Industrial sales teams
- Manage existing accounts and customer retention, including profile renewals, regulatory updates, and new service offerings
- Identify new waste stream opportunities through existing customer relationships
- Drive new opportunities through written correspondence, collateral materials, email, and phone calls
- Provide leads to account managers and program managers using WM sales management tools
- Probe inbound customer calls to identify the appropriate method to close the customer
- Assist account managers with receivables and collections issues
- Handle inbound customer calls and referrals from account managers
- Delegate data entry, manifest preparation, filing, and other basic administrative tasks to Industrial Sales Coordinators
- Perform other duties as assigned
Requirements
What you’ll need- Must live and work in the U.S.
- High School Diploma or GED (accredited)
- One (1) year of relevant work experience with special waste, in addition to the education requirement
- Applicable regulatory training
- Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures
- Proven experience with Microsoft Word, Excel, and PowerPoint
- Superior interpersonal skills for internal and external interactions
- Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers and/or employees
- Ability to perform basic mathematical calculations, including discounts, interest, commissions, percentages, area, circumference, and volume
- Ability to prioritize, apply common sense, follow written, oral, or diagram instructions, and solve practical problems
- French speaking preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Stock Purchase Plan
- Company match on 401K
- Paid vacation
- Paid holidays
- Paid personal days
- Incentive pay
- REAL ID or TSA-approved alternative may be obtained if required for business travel or federal property access