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WM

Inside Sales Executive, MW Service Change

WM

. Manage outbound service change leads .

Posted 11/9/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $20 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing outbound service change leads and acquiring new customers while effectively utilizing CRM technology for pipeline management and forecasting. Proven ability to meet key performance indicators related to sales conversion and account development.

Highest-signal resume keywords
CRM Technology ProficiencyConsultative Selling StrategiesAccount ManagementLead GenerationSales Forecasting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SalesCustomer ServiceLead ManagementPipeline ManagementRevenue ForecastingService Change ExecutionCross-SellingTargeted Lead CampaignsKPI ManagementConsultative Selling
Soft Skills
CommunicationCustomer Needs AssessmentProblem SolvingRelationship BuildingTeam Collaboration
Tools & Technologies
CRM Software
Industry Keywords
Regulated Medical Waste DisposalService ChangeLead Marketing CampaignsOutbound Call VolumeConversion Rate

About the role

Key responsibilities & impact
  • Manage outbound service change leads
  • Acquire new customers and upgrade existing accounts to value-added service offerings
  • Convert service change inquiries and execute targeted lead campaigns to drive incremental revenue
  • Promote WMHS solutions, including regulated medical waste disposal
  • Conduct outbound follow-up to assess customer needs and recommend service adjustments
  • Build a pipeline of future service change opportunities through lead marketing campaigns
  • Research CRM leads to verify territory ownership, representative engagement, and departmental routing
  • Document and transfer or share cross-territory and special-circumstance leads according to Rules of Engagement
  • Research customers' business models, regulatory requirements, and service change drivers
  • Track lead outcomes, opportunities, issues, and losses
  • Identify opportunities to upgrade and cross-sell additional WMHS products and services
  • Use CRM for follow-up, sales-cycle disposition, pipeline management, forecasting, and lost-opportunity tracking
  • Qualify service change requests using consultative selling strategies
  • Support assigned projects and perform additional related duties

Requirements

What you’ll need
  • Must live and work in the US
  • Bachelor's Degree in Sales, Marketing, or equivalent work experience, or in lieu of a degree
  • High School Diploma (accredited)
  • 2 years customer service experience, in addition to education requirement
  • Ability to manage and develop prospective and existing accounts
  • Ability to work onsite 3 days per week (Tuesday, Wednesday and Thursday) and from home Monday and Friday
  • Ability to use CRM technology
  • Ability to meet outbound call volume, conversion rate, average order size, pipeline hygiene, and case/task management KPIs
  • Ability to forecast monthly and quarterly service change revenue within 5% of actual results

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability insurance
  • Stock purchase plan
  • Company matching on a 401(k)
  • Paid vacation
  • Paid holidays
  • Paid personal days
  • Commission incentives