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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Inside Sales Representatives and developing effective sales strategies to enhance customer satisfaction and revenue generation. Proven ability to train, coach, and lead teams while maintaining accurate customer records and achieving sales productivity goals.
Highest-signal resume keywords
Inside Sales ManagementBusiness-To-Business SalesSales Strategy DevelopmentCustomer Satisfaction ManagementTraining and Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementLead GenerationSales ForecastingUpselling StrategiesCross-Selling Strategies
Soft Skills
CommunicationTeam LeadershipProblem SolvingCustomer Service
Tools & Technologies
Standard Office EquipmentCustomer Relationship Management (CRM) Software
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Sales TransactionsMarket Area SalesSales Call ProductivitySales TrainingCustomer Records Management
About the role
Key responsibilities & impact- Manage the activities of one or more areas' Inside Sales Representatives
- Provide expertise in selling WM services over the telephone to generate additional revenue
- Develop and implement sales and marketing programs to meet current and future customer needs
- Guide and direct Inside Sales Representatives
- Maintain and reinforce the corporate sales strategy with the Inside Sales Team
- Establish and maintain high customer satisfaction on sales transactions
- Communicate and work with the Market Area Sales Manager to resolve unique customer issues
- Supervise Inside Sales Department activities and ensure sales call, lead generation, and contact productivity goals are met or exceeded
- Forecast and recruit qualified candidates for available or upgraded Inside Sales Team positions
- Develop and execute formal training and informal coaching for Inside Sales Representatives
- Encourage feedback, answer questions, provide direction, and offer assistance
- Update Inside Sales Representative reference materials
- Participate in training and coaching Inside Sales staff
- Assist with communication and maintenance of Market Area pricing and service strategies
- Set up and maintain accurate customer records, including prospect data, contracts, orders, and service machine documentation
- Work with the Market Area Sales Manager to develop and implement outbound-call upselling and cross-selling strategies
- Communicate goals to Inside Sales Representatives
Requirements
What you’ll need- Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 3 years of business-to-business sales management plus three years in direct business-to-business sales, or two years of inside sales management experience (in addition to education requirement)
- 3 years of proven success in a Level 4-6 sales position
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air or access federal property
- Must work in a professional office environment and use standard office equipment such as computers, phones, and copy machines
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative may be obtained if required for business air travel or federal property access
- Hybrid work arrangement
- Opportunities for growth and career development
- Resources and engagement activities