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About the role
Key responsibilities & impact- Conduct activities associated with closing new customers
- Achieve budgeted closing and productivity goals using telephone-based selling approaches
- Generate revenue through consultative sales of WM services on inbound calls, typically for small and less complex accounts
- Maintain high customer satisfaction in sales transactions
- Meet or exceed weekly and monthly sales activity goals
- Execute outbound telephone marketing campaigns
- Attract, generate, manage, and record leads from outbound telephone marketing
- Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools
- Provide weekly feedback on local-market picture counts and participation rates
- Attend monthly Safety meetings and provide feedback to Route Managers and Drivers
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 2 years customer service experience in addition to the education requirement
- 9 months of proven success in a WM customer service focused role as an internal requirement
- Proficient knowledge and use of personal computers and computer software applications
- Excellent organizational and problem-solving skills
- Ability to propose customer solutions compliant with appropriate local, state, and federal regulations
- Residence in the greater Phoenix area based on business need
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- Competitive total compensation package
- REAL ID or TSA-approved alternative may be obtained if required for business air travel or federal property access