FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Ensure excellent customer service through accurate and fast processing of orders
- Provide logistics support for domestic and international movement of recycled materials
- Communicate and coordinate with departments and partners to fulfill customer needs
- Serve as the first point of customer contact for general inquiries
- Monitor customer inventories and anticipate production needs
- Schedule equipment for waste by-product movement
- Arrange and negotiate third-party freight costs using approved carriers
- Monitor and maintain shipment status in the computer system
- Respond to customer complaints and resolve shipment issues
- Set up deliveries and advise customers of shipment delays
- Initiate shipment traces with carriers and railroads for proof of delivery
- Review pricing with Sales and Marketing
- Develop relationships with vendors, customers, and freight carriers
- Prepare shipment documentation, including export documentation
- Ensure timely and accurate invoicing and prepare vendor payments
- Ensure proper billing of freight and special charges; issue debits and credits
- Resolve downgrades and rejects of waste material
- Coordinate services with supervisors and managers and report issues
- Attend periodic meetings and contribute to employee relationships and morale
- Provide feedback to the direct supervisor regarding service failures and complaints
- Provide customer order status and product knowledge information
- Meet or exceed call-center productivity, quality, and timeliness goals
- Collaborate with sales representatives to meet customer service expectations
- Perform assigned special projects and tasks
- May provide direction or support to less experienced Customer Service Representatives
Requirements
What you’ll need- High School Diploma or GED (accredited)
- Two years of relevant work experience in a customer service role
- Experience with Microsoft Office
- Basic Excel required
- Work experience that required the use of a computer
- Must be able to live and work in the U.S.
- Must be available during working hours of 7:30 AM–4:30 PM CST
- No certificates, licenses, or registrations required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- We Are WM perks, resources and engagement activities
- Opportunities for growth and career development