Manager II, Customer Growth

. Manage activities of Inside Sales teams supporting a designated geographic WM Tier within the sales channel .

Posted 10/6/2026full-timeSurprise • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Inside Sales teams, developing and implementing sales strategies, and ensuring high customer satisfaction. Proven ability to lead, coach, and develop sales personnel while achieving performance objectives and fostering employee engagement.

Highest-signal resume keywords

Inside Sales ManagementBusiness-To-Business Sales ManagementSales Strategy DevelopmentCustomer FocusLeadership/Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategySales ManagementForecastingRecruitmentTraining DevelopmentPerformance ObjectivesCustomer Relationship ManagementProcess StandardsRetention StrategiesSales Goals

Soft Skills

CommunicationAdaptabilityIntegrityProfessionalismStrategic Thinking

Certifications & Qualifications

Bachelor's DegreeHigh School DiplomaGED

Industry Keywords

WM ExperienceSales ChannelCustomer SatisfactionEmployee EngagementNegotiation

About the role

Key responsibilities & impact

Manage activities of Inside Sales teams supporting a designated geographic WM Tier within the sales channel
Develop and implement sales strategies and programs to meet current and future customer needs
Provide guidance and direction to sales managers and Inside Sales Representatives
Develop, maintain, and reinforce the corporate sales strategy and operating model for the assigned sales channel
Establish and maintain high customer satisfaction on sales transactions
Collaborate with Market Area Sales Managers and WM Tier-specific ASDs to resolve unique customer issues
Ensure sales managers and Inside Sales Representatives meet or exceed sales goals and performance objectives
Forecast staffing needs and recruit qualified candidates
Partner with sales managers throughout the interview and selection process
Develop and implement retention strategies to improve employee engagement, reduce attrition, and support workforce stability
Develop and execute formal training and informal coaching sessions
Encourage feedback, answer questions, provide direction, and update reference materials
Participate in training and coaching Inside Sales staff
Assist with communication and maintenance of corporate pricing and service strategies
Ensure teams follow established processes and standards for accurate customer records, including prospect data, contracts, orders, and service documentation
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in sales and marketing or related field, or in lieu of degree, accredited High School Diploma or GED and three years of business-to-business sales management experience
Three years of business-to-business sales management experience
Two years of inside sales management experience in addition to the education requirement
Prior WM experience with current WM offerings across multiple Areas is preferred
Ability to build relationships
Ability to communicate with impact
Adaptability
Integrity and courage
Professionalism
Leadership/coaching
Ability to initiate action
Ability to produce results
Strategic thinking
Customer focus
Ability to gain commitment
Influence and negotiation
Ability to leverage diversity
Work/time management
Planning and organization
Ethical practices

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Stock purchase plan
Company matching on a 401(k)
Paid vacation
Paid holidays
Paid personal days
Resources and engagement activities
Opportunities for career growth
REAL ID or TSA-approved alternative may be obtained if required for business air travel or federal property access