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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced relationship-building and negotiation skills to manage and grow business relationships with Small/Medium Business customers. Proficient in Salesforce.com and customer relationship management, with a strong focus on customer satisfaction and revenue retention.
Highest-signal resume keywords
Business To Business Account ManagementAdvanced Relationship-BuildingNegotiation SkillsSalesforce.com ProficiencyLeadership/Mentorship
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business To Business Account ManagementNegotiation SkillsFinancial AcumenTime ManagementPlanning And Organization
Soft Skills
High-Impact CommunicationAdvanced Relationship-BuildingMentorship Skills
Tools & Technologies
Salesforce.comCustomer Relationship Management
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer SatisfactionRevenue GrowthRetention StrategiesCustomer Service AgreementsTerritory Opportunities
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Manage existing business relationships with larger and/or more complex Small/Medium Business WM customers
- Develop and implement retention strategies to achieve budgeted retention goals
- Negotiate, update, and renew customer service agreements
- Protect revenue and grow revenues from existing customers
- Serve as lead point of contact for customer account management matters
- Maintain customer satisfaction and strong, long-lasting customer relationships
- Align WM products and services with customer needs and propose compliant solutions
- Resolve challenging customer requests and customer escalations
- Communicate rates, charges, service strategies, incentives, and concessions
- Collaborate with the sales team to identify and grow territory opportunities
- Generate revenue growth through networking and cultivated relationships
- Use Salesforce.com/Customer Relationship Management and pricing tools
- Prepare reports and perform administrative duties
- Mentor account management and sales staff and orient newly hired personnel
- Share best practices and develop colleagues' talents
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 6 of business to business account management experience at a mastery level
- Ability to effectively convert customer cancellation requests
- Advanced relationship-building ability
- Ability to set goals
- Proficient time management
- Proficient computer skills
- High-impact communication
- Planning and organization
- Advanced negotiation ability
- Financial acumen
- Leadership/mentorship skills
- Candidates need to live locally within the territory: South Mississippi, Gulfport / Hattiesburg / Biloxi to West Mobile, AL; East Mobile / Baldwin County, AL and Pensacola, FL
Benefits
Comp & perks- Medical, dental, vision, life insurance, and short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation, holidays, and personal days
- REAL ID or TSA-approved alternative support/requirement for business air travel or federal property access
- Perks, resources, and engagement activities
- Growth and career development opportunities