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WM

Outside Account Executive III

WM

. Generate shareholder value through consultative retention for larger and/or more complex Small/Medium Business WM customers .

Posted 9/18/2026full-timeWalker • Louisiana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative retention strategies and account management, focusing on relationship building, negotiation, and revenue growth. Proficient in utilizing Salesforce.com for customer relationship management and reporting.

Highest-signal resume keywords
Business To Business Account ManagementConsultative SellingNegotiation SkillsCustomer Relationship ManagementLeadership/Mentorship Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Contract PreservationRevenue ProtectionAccount PenetrationFinancial AcumenTime Management
Soft Skills
High Impact CommunicationPlanning And OrganizationRelationship BuildingGoal Setting
Tools & Technologies
Salesforce.comCustomer Relationship Management Tools
Certifications & Qualifications
REAL ID or TSA-Approved Alternative
Industry Keywords
Customer SatisfactionRetention StrategiesProactive Customer OutreachEscalation Management

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Generate shareholder value through consultative retention for larger and/or more complex Small/Medium Business WM customers
  • Manage existing business relationships within an assigned book of business, territory, or segment
  • Achieve budgeted retention goals through retention strategies, negotiation, contract preservation, and revenue protection
  • Secure and update customer contract agreements and grow revenue from existing customers
  • Conduct proactive customer outreach and maintain mutually beneficial alignment between customer and WM growth goals
  • Network and capitalize on cultivated relationships to generate revenue growth
  • Serve as the lead point of contact for customer account management matters
  • Maintain customer satisfaction and strong, long-lasting customer relationships
  • Align WM products and services with customer needs and propose compliant solutions
  • Increase account penetration through consultative selling
  • Negotiate, update, and renew customer service agreements
  • Resolve challenging customer requests and collaborate with the Inside Sales Manager on escalations
  • Communicate rates, charges, service strategies, incentives, and concessions within profit targets and authority
  • Collaborate with the sales team to identify and grow territory opportunities and refer additional WM business internally
  • Perform administrative work and prepare reports
  • Use Salesforce.com/Customer Relationship Management and pricing tools accurately and consistently
  • Mentor account management and sales staff, including newly hired personnel and experienced professionals
  • Share best practices and develop the talents of others within WM

Requirements

What you’ll need
  • High School Diploma or GED (accredited)
  • 6 of business to business account management experience at a mastery level
  • Ability to effectively convert customer cancellation requests
  • Advanced ability to build relationships
  • Ability to set goals
  • Proficient in time management
  • Proficient in computer skills
  • High impact communication
  • Planning and organization
  • Advanced ability to negotiate
  • Financial acumen
  • Leadership/mentorship skills
  • Candidates need to live locally within the Southeast Louisiana area
  • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air or access federal property

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Stock purchase plan
  • Company matching on a 401(k)
  • Paid vacation
  • Paid holidays
  • Personal days
  • REAL ID or TSA-approved alternative support/requirement for business air travel or federal property access
  • Opportunities for growth and career development
  • Resources and engagement activities