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About the role
Key responsibilities & impact- Provide exceptional customer service to large accounts with minimal growth opportunities
- Manage and retain existing, highly transactional accounts
- Handle after-hours calls and bid work
- Conduct site visits and waste audits
- Address customer safety concerns
- Establish and maintain high customer satisfaction
- Communicate with customers and resolve unique customer issues
- Execute retention plans to improve customer service and profitability
- Match WM services to customer needs and communicate pricing and service strategies
- Proactively engage other WM business opportunities and refer internally as appropriate
- Propose customer solutions compliant with local, state, and federal regulations
- Update and secure customer service agreements
- Use WM sales productivity software tools effectively
Requirements
What you’ll need- Must live in the Nashville area/territory
- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 2 years of relationship management experience in environmental, waste or related service industry, in addition to education requirement
- Prior outside / field sales experience in a business-to-business (B2B) setting preferred
- Ability to visit customers in person when needed
- Ability to handle after-hours calls and bid work
- Ability to conduct site visits, waste audits, and address safety concerns
- Knowledge of customers, pricing, competition, services, and pricing/service strategies
- Ability to propose solutions compliant with local, state, and federal regulations
- Ability to use WM sales productivity software tools, including Prospect and Customer Database, Proposal Program, and Pricing Tools
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative requirement may support business air travel or federal property access