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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process development, change management, and stakeholder communication within sales operations. Proficient in training design and implementation, with a focus on continuous improvement and analytics in a sales environment.
Highest-signal resume keywords
Process DevelopmentChange ManagementStakeholder CommunicationTraining DesignAnalytics Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementProject ManagementData AnalysisTimeline ManagementRisk Management
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
SOP Database ManagementLearning Management Systems
Certifications & Qualifications
Bachelor's DegreeHigh School Diploma or GED
Industry Keywords
Healthcare SolutionsNational Sales TeamSales Operations
About the role
Key responsibilities & impact- Act as a liaison between Sales and Operations on processes, customer requirements, and sales needs
- Facilitate process alignment between Sales and Operations
- Own process development/refinement, communication, change management, and monitoring within the National Accounts Sales Organization
- Solicit key stakeholder input and analyze and present data for process improvement and design sessions
- Participate in process design sessions representing the interests of the sales organization and customers
- Track project status, build and maintain timelines, manage risks/issues, and communicate status to leadership
- Document and communicate new or changed processes
- Ensure adoption and maintenance of process and technical changes across assigned sales segments
- Monitor and measure results for improvement and future modifications
- Determine training and development needs and design enablement programs
- Administer training and skills development for sales segments
- Work with Learning & Development on onboarding and regular training
- Back up Program Managers and handle process specification governance, tickets, and escalations as needed
- Serve as customer launch expert for the assigned sales segment
- Maintain the process and SOP database, including customer-specific SOPs
- Craft consistent communications and talking points for the team
Requirements
What you’ll need- Must live and work in the US
- Bachelor's Degree (accredited) in Sales/Account Management, Process Improvement, Business Administration, or similar area of study
- High School Diploma or GED (accredited) and four years of relevant experience
- 5 years of previous relevant work experience (in addition to education requirement)
- Healthcare Solutions experience preferred
- National Sales Team experience preferred
- Analytics experience preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative may be obtained if required for business travel or federal property access
