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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and mentoring abilities while effectively managing production schedules and team performance. Proficient in problem resolution, vendor management, and ensuring compliance with SOX controls.
Highest-signal resume keywords
Production SupervisionTeam ManagementSOX ComplianceVendor RelationsPerformance Evaluation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Excel SkillsBasic Word SkillsMicrosoft Suite ProficiencyProblem ResolutionLoad BalancingSchedulingContinuous Improvement
Soft Skills
Excellent Verbal SkillsExcellent Written SkillsAnalytical SkillsMultitaskingConflict Resolution
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Vendor Service PerformanceOnboardingEscalation PointTeam SpiritWork Prioritization
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Supervise production within the department, including scheduling work, load balancing, and prioritizing projects to ensure deadlines are met
- Mentor, coach, and evaluate the performance of exempt and non-exempt employees
- Manage staff to ensure individuals and the broader team meet established metrics
- Act as the escalation point for issue resolution and communicate cross-functionally as required
- Ensure SOX Controls are followed and adhered to
- Identify opportunities for continuous improvement
- Perform on-call duties on a rotating schedule
- Assist with onboarding new vendors
- Supervise communication and resolution of escalated vendor service performance issues, vendor billing invoice discrepancies, and vendor service interruptions under the general supervision of the Vendor Relations Manager
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 3 years of prior work experience (in addition to education requirement)
- Basic Excel, Word Skills, Microsoft Suite
- Ability to work in and/or back up all incoming repair queues within the department
- Ability to assist with dispatch when needed
- Excellent verbal, written, and analytical skills
- Ability to multitask and react well under pressure
- Ability to treat others with respect
- Ability to identify and resolve problems in a timely manner
- Ability to prioritize and plan work activities
- Ability to focus on solving conflicts and listening to others
- Ability to balance team and individual responsibilities and help build team spirit
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for business travel or federal property access
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative may be obtained for business travel or federal property access
