FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer sales and retention strategies, utilizing consultative selling techniques to maximize revenue and minimize cancellations. Proficient in negotiation and relationship-building to secure customer commitments and enhance satisfaction.
Highest-signal resume keywords
Customer Retention StrategiesConsultative SellingNegotiation PracticesSales Productivity SoftwareCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales StrategiesContract NegotiationProposal PreparationRevenue GrowthCustomer Service Agreements
Soft Skills
Build RelationshipsCommunicate With ImpactDemonstrate ProfessionalismMake Sound DecisionsThink Strategically
Tools & Technologies
Prospect and Customer DatabaseProposal ProgramPricing ToolsGenesysGreen Pages
Industry Keywords
Consumer-Based Industry SalesCustomer InteractionSales and Retention GoalsCancellation RequestsEthical Practices
About the role
Key responsibilities & impact- Respond same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel
- Develop and implement sales and retention strategies to maximize revenues and minimize cancellation requests and rate rollbacks
- Secure updated contract agreements from customers
- Handle customer sales and cancellation requests and provide ongoing education on contract details
- Obtain customer contract commitments using telephone-based negotiation practices
- Resolve customer service escalations within the defined territory
- Generate revenue growth through consultative selling for acquisition and retention of current WM customers
- Establish and maintain customer satisfaction while meeting sales and retention goals
- Work with the Market Area Sales Manager to support and resolve unique customer issues
- Reduce lost accounts by diffusing cancellation requests
- Execute sales and retention plans to improve customer service and profitability while minimizing price rollbacks
- Match WM services with customer needs using knowledge of customers, pricing, and competition
- Use WM sales productivity software tools, including Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, and Green Pages
- Prepare complex proposals and recommend equipment optimization and leasing options
- Propose solutions compliant with local, state, and federal regulations
- Update and secure customer service agreements
- Work from home in a normal remote setting with business/business-casual attire
Requirements
What you’ll need- Must live and work in the US
- High school diploma or GED (accredited) and one year of relevant work experience
- One (1) year of consumer-based industry sales, with experience in customer retention
- Internal requirements include nine (9) months of proven success in a position involving customer interaction
- Build Relationships
- Communicate With Impact
- Demonstrate Professionalism
- Make Sound Decisions
- Think Strategically
- Proficient with Computer and Software Applications
- Produce Results
- Know the Business
- Influence and Negotiate
- Manage Work/Time
- Use Ethical Practices
Benefits
Comp & perks- Incentive pay eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Paid Holidays
- Paid Personal Days
- Competitive total compensation package
- REAL ID or TSA-approved alternative may be obtained for business travel/federal property access