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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business-to-business sales, customer relationship management, and proposal preparation, with a strong focus on revenue growth and customer retention strategies. Proficient in navigating complex customer needs and compliance with regulations to optimize service offerings.
Highest-signal resume keywords
Business-To-Business SalesCustomer Relationship ManagementProposal PreparationCold CallingCustomer Retention Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentRevenue GrowthContract ManagementCustomer Service ResolutionAccount ManagementProspect DevelopmentSales Pipeline ManagementEquipment OptimizationMarket Trend AnalysisRegulatory Compliance
Soft Skills
CommunicationProblem SolvingCustomer Satisfaction FocusCollaborationNegotiation
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Waste ManagementSales GoalsCustomer EducationBusiness RelationshipsService Proposals
About the role
Key responsibilities & impact- Prospect for and close sales to new customers to achieve budgeted sales goals
- Develop and implement selling strategies that drive revenue growth and profitability
- Manage existing business relationships and execute customer retention strategies
- Handle customer cancellation requests and secure contract commitments
- Provide ongoing education on contract details to existing customers
- Resolve customer service escalations within the defined territory
- Maintain and grow billable value in assigned accounts
- Sell permanent new waste streams, services, and products to current and prospective customers
- Initiate business-to-business sales relationships
- Develop prospect development plans and maintain prospect database information
- Maintain sales pipeline quantity and quality
- Conduct proactive account-retention sales calls and diffuse cancellation requests
- Improve customer service and profitability through retention plans
- Establish and maintain high customer satisfaction
- Communicate with Area Sales Managers to resolve unique customer issues
- Engage other WM business opportunities and make internal referrals as appropriate
- Prepare complex proposals and recommend equipment optimization and leasing options
- Work with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
- Conduct customer site visits the majority of the week and work from home for the remainder
Requirements
What you’ll need- Bachelor's Degree (accredited) or, in lieu of degree, High School Diploma or GED (accredited) and 4 years of relative work experience
- 4 years of work experience in direct business-to-business sales, cold calling, and phone-based prospecting, in addition to the education requirement
- Prior experience hunting and pursuing cold leads preferred
- Ability to propose customer solutions complying with local, state, and federal regulations
- Knowledge of customers’ needs, pricing, competition, internal sales strategies, operational capabilities, and external market trends
- Ability to prepare complex proposals and make recommendations on equipment optimization and leasing options
- Ability to communicate and work with Area Sales Managers, Plant Managers, and Brokerage Account Managers
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or federal property access
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative may be obtained for business travel or federal property access
- Opportunities for career growth, resources, and engagement activities