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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business-to-business sales, customer relationship management, and strategic selling to drive revenue growth. Proficient in developing customer solutions that comply with regulations and enhance customer satisfaction.
Highest-signal resume keywords
Business-To-Business SalesCustomer Relationship ManagementCold CallingProposal PreparationCustomer Retention Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentRevenue GrowthContract ManagementAccount ManagementCustomer Needs Analysis
Soft Skills
Customer ServiceCommunicationProblem SolvingNegotiation
Tools & Technologies
Sales Pipeline ManagementProspect Database Management
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Waste ManagementMarket TrendsOperational CapabilitiesEquipment Optimization
About the role
Key responsibilities & impact- Prospect for and close sales to new customers to achieve budgeted sales goals
- Develop and implement selling strategies to drive revenue growth and profitability
- Manage existing business relationships and implement customer retention strategies
- Handle customer cancellation requests, educate customers on contract details, and secure contract commitments
- Resolve customer service escalations within the defined territory
- Maintain and grow billable value in assigned accounts
- Sell permanent new waste streams, services, and products to current and prospective customers
- Initiate business-to-business sales relationships
- Develop prospect plans and maintain prospect database information
- Maintain sales pipeline quantity and quality
- Conduct proactive account retention calls and improve customer service and profitability
- Establish and maintain high customer satisfaction
- Communicate with Area Sales Managers to resolve unique customer issues
- Engage other WM business opportunities and refer internally as appropriate
- Work with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree (accredited) or, in lieu of degree, High School Diploma or GED (accredited) and 4 years of relative work experience
- 4 years of work experience in direct business-to-business sales, cold calling, and phone-based prospecting
- Ability to conduct customer site visits the majority of the week and work from home for the remainder
- REAL ID or TSA-approved alternative, or willingness to obtain one
- Knowledge of customers’ needs, pricing, competition, internal sales strategies, operational capabilities, and external market trends
- Ability to prepare complex proposals and make recommendations on equipment optimization and leasing options
- Ability to propose customer solutions complying with local, state, and federal regulations
Benefits
Comp & perks- Incentive pay
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative may be obtained for business travel or federal property access
