Senior Account Manager, Construction Sales

. Generate revenue growth through consultative selling and retention of current WM customers .

Posted 10/15/2026full-timeTempe • Arizona • United StatesSeniorWebsite

Key responsibilities & impact

Generate revenue growth through consultative selling and retention of current WM customers
Manage existing business relationships to achieve budgeted sales goals
Develop and implement retention strategies and negotiate contract agreements
Handle customer cancellation requests and educate existing customers on contract details
Obtain customer contract commitments during face-to-face interactions
Resolve customer service escalations within the defined territory
Conduct customer site visits the majority of the week and work from home for the remainder
Manage business-to-business sales relationships
Develop detailed proposals covering multiple services
Research waste and environmental services business trends
Attend conferences and symposiums for networking and industry knowledge
Manage assignments and build trusting relationships
Prospect and close sales to achieve budgeted goals
Develop marketing plans and maintain prospect database information
Reduce lost major accounts by addressing cancellation requests and meet sales call activity goals
Improve customer service and profitability through retention calls
Match WM services to customer needs and communicate pricing and service strategies
Refer customers to other WM business opportunities as appropriate
Use WM sales productivity software, proposal, database, and pricing tools
Propose solutions compliant with applicable regulations

What you’ll need

Bachelor's Degree (accredited) in Sales/Marketing, or High School Diploma or GED (accredited) and 4 years in direct business-to-business sales in lieu of bachelor's degree
7 years progressive direct business-to-business sales, cold calling, and phone-based prospecting
Ability to manage business-to-business sales relationships
Ability to develop detailed proposals encompassing multiple services
Ability to research the waste and environmental services business
Ability to identify pertinent local, county, state, and/or federal government regulations
Ability to use WM sales productivity software tools, including prospect and customer database, proposal program, and pricing tools
Ability to propose customer solutions compliant with local, state, and federal regulations
Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or access to federal property

Comp & perks