Senior Dispatcher/Router

. Communicate with WM Drivers to assist with problem resolution while on route .

Posted 11/10/2026full-timeRemote • Florida • United StatesSenior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatching operations, customer service, and problem resolution while effectively coordinating logistics and managing communication between drivers and customers. Proficient in using proprietary software for tracking and documentation in a fast-paced environment.

Highest-signal resume keywords

Dispatching ExperienceCustomer Service SkillsProblem ResolutionLogistics CoordinationProprietary Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DispatchingLogisticsProblem ResolutionTicket Information EntryRoute OptimizationService Order ManagementPickup CoordinationContainer Delivery ManagementDocumentationTraining New Dispatchers

Soft Skills

CommunicationCustomer InteractionTeam CoordinationDelegationEscalation Management

Tools & Technologies

WM Proprietary Software

Certifications & Qualifications

High School DiplomaG.E.D

Industry Keywords

TransportationLogisticsCall-Center EnvironmentService IssuesEmergency ContactCommercial BusinessResidential BusinessRoll-Off Business

About the role

Key responsibilities & impact

Communicate with WM Drivers to assist with problem resolution while on route
Handle incoming service orders, direct drivers, and resolve service issues
Interact with customers, WM customer service, sales, and operational staff
Use WM proprietary software to enter ticket information and track activity
Work with routing specialists, route managers, and service department to optimize complex routes
Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
Field customer calls and customer service or sales emails
Manage pickup or container delivery requests and ensure same-day service
Initiate outbound customer calls while drivers are on-site to resolve pickup and other issues
Troubleshoot and resolve delivery and pickup problems
Record and document driver information and distribute it to appropriate departments
Communicate with maintenance shop personnel and serve as emergency contact for down wires and other issues
Coordinate projects and other tasks for the manager
Delegate work in the manager's absence
Serve as escalation point for other Dispatchers
Train new Dispatchers
Cover Commercial, Residential, and Roll-Off lines of business and multiple sites as needed

Requirements

What you’ll need

High School Diploma or G.E.D (accredited)
2 years minimum of previous dispatching experience
Additional or specialized training in transportation, logistics, or similar area of study preferred
Customer service experience in a call-center environment preferred
Must live in the Florida market area
Shifts vary, with potential overtime and Saturday hours depending on site needs
Some initial travel, up to 15%, may be required

Benefits

Comp & perks

Your Tomorrow Education Assistance Program
Paid on-the-job training
Established career progression
Medical, dental, and vision insurance
401(k) with company match
Discounted stock options
Dependent day care
Life insurance
Short-term disability
Stock purchase plan
Paid vacation
Paid holidays
Paid personal days