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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in dispatching and routing, with strong communication skills to effectively resolve service issues and optimize delivery processes. Proficient in using proprietary software for tracking and managing service orders while ensuring high levels of customer satisfaction.
Highest-signal resume keywords
Dispatching ExperienceRouting OptimizationCustomer Service SkillsCommunication SkillsComputer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
DispatchingRoutingProblem ResolutionTicket Information EntryService Order ManagementDocumentationLogisticsTransportation
Soft Skills
Interpersonal SkillsTeam CoordinationTraining
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Customer ServiceCall-Center EnvironmentService IssuesEmergency Point of Contact
About the role
Key responsibilities & impact- Communicate back and forth with WM Drivers to assist with problem resolution while on route
- Handle incoming service orders, direct drivers, and resolve service issues
- Interact with customers, WM customer service, sales, and operational staff
- Use WM proprietary software to enter ticket information and track activity
- Work with routing specialists, route managers, and the service department to optimize complex routes
- Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors to balance cost and response speed
- Field customer calls and customer service and sales emails; manage pickup or container delivery requests and ensure same-day service
- Initiate outbound calls to customers while drivers are on-site to resolve pickup and other issues
- Troubleshoot and resolve potential delivery and pickup problems
- Record and document driver information and distribute it to appropriate departments
- Communicate with maintenance shop personnel and serve as an emergency point of contact
- Serve as point person for the manager and coordinate projects and other tasks
- Delegate work in the manager's absence
- Serve as an escalation point for other Dispatchers
- Train new Dispatchers
- Cover all lines of business and multiple sites within an area as needed
- Travel up to 15% initially to assist with centralization efforts
Requirements
What you’ll need- Must live within the Florida market area within 50 miles of a WM site
- Experience in dispatching, routing, or optimizing routes
- Strong communication and computer skills preferred
- High School Diploma or G.E.D. (accredited)
- Minimum of 2 years of previous dispatching experience
- Additional or specialized training in transportation, logistics, or a similar area of study preferred
- Customer service experience in a call-center environment preferred
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or access to federal property
Benefits
Comp & perks- Your Tomorrow Education Assistance Program
- Paid on-the-job training
- Established career progression
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- 401(k) with company match
- Discounted stock options
- Stock purchase plan
- Dependent day care
- Paid vacation
- Paid holidays
- Paid personal days
- Potential overtime
- Potential Saturday hours