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WM

Senior Manager, Sales Operations – Strategy

WM

. Drive sales effectiveness, operational excellence, and long-term customer growth initiatives across the sales organization .

Posted 10/6/2026full-timeSurprise • Arizona • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing enterprise sales strategies, driving sales effectiveness, and enhancing customer experience. Proven ability to lead cross-functional teams, monitor performance metrics, and implement technology solutions to achieve organizational growth objectives.

Highest-signal resume keywords
Sales Strategy DevelopmentCross-Functional LeadershipCustomer Experience EnhancementPerformance Metrics MonitoringStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales ImprovementRevenue GrowthSales OperationsBusiness Performance ManagementSales EnablementTechnology OptimizationData AnalysisCRM ToolsReporting DashboardsLead Generation
Soft Skills
Emotional IntelligenceAdaptabilityProblem SolvingTime ManagementCreating a Culture of Trust
Tools & Technologies
AI-Driven SolutionsTelephonic PlatformsStandard Office Equipment
Certifications & Qualifications
SSDO CertificationsREAL ID or TSA-Approved Alternative
Industry Keywords
Sales CycleCustomer RetentionGo-To-Market StrategyMarket TrendsStakeholder Engagement

About the role

Key responsibilities & impact
  • Drive sales effectiveness, operational excellence, and long-term customer growth initiatives across the sales organization
  • Ensure a world-class customer service experience across all areas of the sales cycle
  • Act as the primary liaison between Sales, Marketing, Revenue Management, Digital, AI Governance, Privacy, and other business partners
  • Develop and execute enterprise sales strategies to improve revenue growth, productivity, customer retention, and sales performance
  • Lead strategic planning, sales operations, business performance management, sales enablement, and technology optimization
  • Translate business priorities into actionable sales strategies
  • Monitor performance against key metrics and identify growth opportunities
  • Implement programs that enhance sales productivity and customer experience
  • Provide executive leadership visibility into business performance, market trends, forecasting, pipeline health, and strategic initiatives
  • Develop and coach a team supporting organizational growth objectives
  • Build partnerships with Finance, Marketing, Customer Experience, and Digital teams
  • Lead enterprise initiatives across multiple departments and stakeholder groups
  • Build go-to-market strategy frameworks supporting geographic expansion and channel optimization
  • Communicate strategic priorities, business performance, and organizational updates to corporate stakeholders
  • Develop and implement long-range goals and objectives supporting assigned revenue goals
  • Partner with WM Digital, Privacy, AI Governance, and Procurement on platforms and new features/functionality
  • Implement reporting dashboards, CRM tools, and AI-driven solutions
  • Ensure achievement of daily KPIs and performance metrics, including calls and telephony, lead generation, Cadence and Ambition utilization, campaigns, and proposals
  • Inform and educate management about issues affecting team performance, including systems, telephonic platforms, third-party vendors, staffing models, contingency workforce, recruitment, employee retention, SSDO certifications, channel performance, and interdepartmental relations

Requirements

What you’ll need
  • Bachelor's degree in business or related field, or High School Diploma/GED (accredited) and four years of relevant experience in lieu of degree
  • Five years of experience in Sales Strategy, Sales Improvement, or a similar analytical role, in addition to the education requirement
  • Proficiency in marshalling resources
  • Technical/professional knowledge and skills
  • Guiding team success
  • Strategic planning
  • Building partnerships
  • Creating a culture of trust
  • Creating an inclusive environment
  • Driving for results
  • Emotional intelligence
  • Execution
  • Incorporation of WM's commitments and values
  • Communicating with high impact
  • Adaptability
  • Integrity and courage
  • Professionalism
  • Leadership/coaching
  • Problem solving
  • Customer-centric mindset
  • Time management skills
  • Ability to work in a professional office environment and use standard office equipment
  • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air or access federal property

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Stock purchase plan
  • Company matching on a 401(k)
  • Paid vacation
  • Paid holidays
  • Paid personal days
  • REAL ID or TSA-approved alternative support/requirement for business air travel or federal property access
  • Opportunities for career growth
  • Resources and engagement activities