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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Sales, Customer Relationship Management, and Revenue Growth Strategies while ensuring compliance with local, state, and federal regulations. Proven ability to develop and implement effective sales strategies and maintain high customer satisfaction.
Highest-signal resume keywords
B2B Sales ExperienceSalesforce.com (SFDC) ProficiencyCustomer Relationship ManagementContract NegotiationAccount Retention Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentProspectingSales Pipeline ManagementProposal PreparationCustomer Service Escalation Resolution
Soft Skills
CommunicationProblem-SolvingCustomer EducationCollaboration
Tools & Technologies
Salesforce.com (SFDC)
Certifications & Qualifications
REAL ID or TSA-Approved Alternative
Industry Keywords
B2B SalesCustomer SatisfactionRevenue GrowthWaste ManagementMarket Trends
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Cover the Detroit territory
- Prospect for and close sales to new customers to achieve budgeted sales goals
- Develop and implement selling strategies to drive revenue growth and profitability
- Manage existing business relationships and execute retention strategies
- Handle customer cancellation requests and educate existing customers on contract details
- Obtain customer contract commitments during face-to-face interactions
- Resolve customer service escalations within the defined territory
- Maintain and grow billable value in assigned accounts by selling new waste streams, services, and products
- Initiate B2B sales relationships
- Develop prospect plans, maintain prospect database information, and manage the sales pipeline
- Prevent account losses and meet or exceed proactive account-retention call goals
- Improve customer service and profitability through retention calls
- Establish and maintain customer satisfaction
- Propose solutions compliant with local, state, and federal regulations
- Work with Area Sales Managers to resolve unique customer issues
- Communicate pricing and service strategies and refer customers to other WM business opportunities
- Prepare complex proposals and recommend equipment optimization and leasing options
- Maintain knowledge of internal sales strategies, operational capabilities, and external market trends
- Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
Requirements
What you’ll need- Bachelor's Degree (accredited) or, in lieu of degree, High School Diploma or GED (accredited) and 4 years of relative work experience
- 4 years of work experience in direct business-to-business sales, business-to-business cold calling, and phone-based business-to-business prospecting resulting in successfully obtaining customer appointments, in addition to the education requirement
- Candidates must live in the Detroit territory
- Preferred: Recent experience with Salesforce.com (SFDC)
- Must have or be willing to obtain a REAL ID or TSA-approved alternative if required to travel by air or access federal property
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- Employee Stock Purchase Program (ESPP)
- 401(k) company match of 4.5% with no vesting period
- Unlimited vacation time
- Annual education assistance benefit
- Work from home arrangement
- Hybrid work arrangement
