FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in dispatch operations, including managing dispatcher coverage, training new hires, and optimizing route efficiency. Strong background in customer service and logistics, with a focus on implementing best practices and handling escalations effectively.
Highest-signal resume keywords
Dispatch Operations ManagementRoute OptimizationTraining and MentoringCustomer Service ExperienceFlexible Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dispatching ExperienceLogistics TrainingOperational ImprovementProcess DocumentationCross-Training Management
Soft Skills
LeadershipCommunicationProblem-Solving
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
Centralized Dispatch CenterRoute CoverageLoad Type ManagementCustomer ExpectationsLandfill Requirements
About the role
Key responsibilities & impact- Support the Area Dispatch Supervisor in directing the Centralized Dispatch Center/function
- Verify checks and balances to ensure work is covered and dispatcher shifts are monitored
- Provide dispatcher coverage for breaks, sick time, and vacation
- Manage cross-training and new-hire training
- Improve operations and implement best practices
- Handle escalations using documented processes
- Partner with dispatchers and routers to resolve route coverage for down routes and optimize route efficiency
- Ensure all same-day and next-day work is assigned to drivers while considering load type, customer expectations, landfill requirements, and other factors
- Participate in leadership-team skill development through role playing
- Discuss processes and procedures with routers and dispatchers
- Serve as a first contact for ongoing training and mentor new hires when not covering a shift
- Perform other assigned duties
Requirements
What you’ll need- High School Diploma or G.E.D (accredited)
- 2 years of previous dispatching experience
- Additional or specialized training in transportation, logistics, or similar area of study (preferred)
- Customer service experience in a call-center environment (preferred)
- Ability to work a flexible schedule
- Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or federal property access
Benefits
Comp & perks- Your Tomorrow Education Assistance Program
- Paid on-the-job training
- Established career progression
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- 401(k) with company match
- Stock purchase plan
- Discounted stock options
- Dependent day care
- Paid vacation
- Paid holidays
- Paid personal days