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WM

Swing Dispatcher/Router

WM

. Act as a cross-trained Swing Dispatcher across all lines of business within the Dispatch Center .

Posted 11/6/2026full-timeNewtown • Pennsylvania • United StatesJuniorMid-Level💰 $21 - $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatch operations, including cross-training and mentoring new hires, while optimizing route efficiency and managing daily dispatch tasks. Strong background in customer service and logistics enhances operational effectiveness.

Highest-signal resume keywords
Dispatch Operations ManagementCross-Training and MentoringRoute OptimizationCustomer Service ExperienceLogistics and Transportation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Dispatching ExperienceRoute Coverage ManagementLoad Type ManagementOperational Best PracticesEscalation Handling
Soft Skills
LeadershipCommunicationProblem-SolvingTeam Collaboration
Certifications & Qualifications
REAL IDTSA-Approved Alternative
Industry Keywords
LogisticsTransportationCustomer ExpectationsCentralized Dispatch CenterOnboarding

About the role

Key responsibilities & impact
  • Act as a cross-trained Swing Dispatcher across all lines of business within the Dispatch Center
  • Cover scheduled and unscheduled dispatcher absences, including breaks, sick time, and vacation
  • Execute daily tasks at an expert level in each dispatch role
  • Serve as a first contact for ongoing training and mentor new hires through onboarding
  • Support the Area Dispatch Supervisor in directing the Centralized Dispatch Center
  • Verify checks and balances so all work is covered and dispatcher shifts are monitored
  • Manage cross-training and new-hire training processes
  • Improve operations and implement best practices
  • Handle escalations using documented processes
  • Partner with dispatchers and routers to resolve route coverage for down routes and optimize route efficiency
  • Ensure work is assigned same day and next day to drivers, considering load type management, customer expectations, landfill requirements, and other factors
  • Participate in leadership-team skill development through role playing
  • Discuss processes and procedures with routers and dispatchers
  • Perform other assigned duties

Requirements

What you’ll need
  • High School Diploma or G.E.D (accredited)
  • 2 years of previous dispatching experience
  • Additional or specialized training in transportation, logistics, or similar area of study (preferred)
  • Customer service experience in a call-center environment (preferred)
  • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or federal property access

Benefits

Comp & perks
  • Your Tomorrow Education Assistance Program
  • Paid on-the-job training
  • Established career progression
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) with company match
  • Discounted stock options
  • Dependent day care
  • Life insurance
  • Short-term disability insurance
  • Stock purchase plan
  • Paid vacation
  • Paid holidays
  • Paid personal days