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WM

Way Manager

WM

. Function as a business partner to the Director Collection Operation Business Optimization .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $135,300 - $165,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business process analysis, strategic relationship building, and coaching to optimize operations and align solutions with company initiatives. Proven ability to influence stakeholders and adapt to dynamic work environments while ensuring efficient completion of objectives.

Highest-signal resume keywords
Business Process AnalysisStrategic Relationship BuildingCoaching and DevelopmentStakeholder InfluenceOperational Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Process AnalysisCost/Benefit AnalysisNeeds AssessmentOperational Standards MaintenanceWorkplace Change Facilitation
Soft Skills
CommunicationProblem SolvingAdaptabilityTeam LeadershipFeedback and Instruction
Certifications & Qualifications
Valid Driver's LicenseREAL ID or TSA-Approved Alternative
Industry Keywords
Business OptimizationStrategic AlignmentWork ObjectivesProcess StandardsTravel Requirements

About the role

Key responsibilities & impact
  • Function as a business partner to the Director Collection Operation Business Optimization
  • Provide direct oversight of WM Way Coaches and Onboarding Optimization Managers
  • Ensure people and process standards are maintained across the Area
  • Conduct highly complex business process analyses, needs assessments, and preliminary cost/benefit analyses
  • Align business solutions with company strategy and initiatives
  • Focus and guide others in accomplishing work objectives
  • Build strategic relationships between teams, departments, units, or organizations
  • Coach and develop others across the Area
  • Provide feedback, instruction, and development guidance
  • Identify issues, problems, and opportunities and develop appropriate solutions
  • Facilitate innovative approaches and workplace change
  • Communicate information and ideas to individuals and groups
  • Establish courses of action to ensure work is completed efficiently
  • Influence senior leaders, peers, and front-line personnel to gain support
  • Adapt to changing job requirements, schedules, and work environments

Requirements

What you’ll need
  • Bachelor's Degree (accredited), or in lieu of degree, High School Diploma (accredited) and four (4) years of relevant work experience
  • 5 years of relevant work experience (in addition to education requirement)
  • Valid Driver's License
  • Ability and willingness to travel 50-75%, including overnights
  • Must have, or be willing to obtain, a REAL ID or TSA-approved alternative for applicable air travel or federal property access

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Stock purchase plan
  • Company matching on a 401(k)
  • Paid vacation
  • Paid holidays
  • Paid personal days