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WNS

Audience Strategy Analyst

WNS

. Lead and support strategic audience segmentation, personalization, and customer journey initiatives using first-party data .

Posted 10/15/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $100,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies
CloudSQL

About the role

Key responsibilities & impact
  • Lead and support strategic audience segmentation, personalization, and customer journey initiatives using first-party data
  • Develop audience strategies across owned and paid digital marketing channels
  • Use advanced SQL to extract, analyze, validate, and interpret customer, audience, and campaign data
  • Perform campaign reporting and analytics, including A/B testing, statistical significance analysis, incrementality measurement, trend analysis, and performance evaluation
  • Translate complex analytical findings into clear business narratives, insights, and actionable recommendations
  • Partner with technical and business teams to define audience requirements and ensure accurate execution across marketing platforms
  • Identify operational, process, and data gaps and recommend improvements to maintain data quality and integrity
  • Monitor audience and campaign performance and identify optimization opportunities
  • Collaborate with Analytics, Marketing, Technology, Operations, and other cross-functional stakeholders
  • Develop and maintain reporting and dashboards for audience and campaign performance visibility
  • Communicate analytical findings and recommendations to technical and non-technical stakeholders
  • Report to the Director - Analytics or another designated reporting manager

Requirements

What you’ll need
  • Advanced SQL skills and demonstrated experience working with large and complex datasets
  • Experience leading or supporting audience segmentation, personalization, and customer journey strategies
  • Strong experience working with first-party customer data
  • Experience with digital marketing campaigns across both owned and paid channels
  • Strong understanding of campaign measurement, reporting, and testing methodologies
  • Hands-on knowledge of A/B testing, statistical significance, incrementality, trend analysis, and data interpretation
  • Ability to convert data and analytical findings into meaningful business recommendations
  • Experience identifying operational or data gaps and implementing process improvements
  • Strong analytical, problem-solving, organizational, and stakeholder-management skills
  • Strong written and verbal communication skills with the ability to work effectively across technical and business teams
  • Availability to work during US business hours
  • Experience with Snowflake or other SQL databases
  • Experience with Customer Data Platforms (CDP)
  • Experience with Salesforce Marketing Cloud or other email service providers
  • Experience with media advertising platforms such as Meta and Google

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • Paid time off (PTO), holidays, and sick leave
  • 401(k) with company match or other retirement plan
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Performance-based bonuses, incentive pay, or commissions may be available