Client Service Representative – Operations

WNS

. Conduct administrative intake and scripted clinical intake of calls for clinical review .

Posted 11/5/2026full-timeRemote • Texas • United StatesJunior💰 $33,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Healthcare Customer Service within a fast-paced call center environment, adhering to HIPAA regulations and maintaining high-quality documentation standards. Capable of efficiently managing multiple software applications while providing telephonic support and ensuring customer satisfaction.

Highest-signal resume keywords

Healthcare Customer Service ExperienceHIPAA ComplianceMS Outlook ProficiencyStrong Verbal Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClinical Terminology ProficiencyPerformance Metrics AdherenceConfidential Information HandlingCall Center Operations

Soft Skills

Customer Satisfaction FocusAdaptability to Schedule ChangesStrong Written Communication SkillsAbility to Work Under PressureQuick Response to Instructions

Tools & Technologies

Windows Operating SystemDual Monitors SetupTelephonic Support Systems

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

HIPAAURAC StandardsNCQA StandardsQuality Management ProgramQuality Initiative Projects

About the role

Key responsibilities & impact

Conduct administrative intake and scripted clinical intake of calls for clinical review
Provide quality customer service to providers, administrative staff, and other customers
Build and maintain customer satisfaction with products and services
Collect and enter confidential information while maintaining confidentiality
Maintain high-quality documentation standards during data entry
Provide ongoing telephonic support to providers and office staff for HealthHelp’s Clinical Review process
Provide administrative support to the Clinical Review Department as needed
Participate in Quality Initiative Projects and the HealthHelp Quality Management Program
Maintain performance levels for KPIs including Average Talk Time, Quality, and schedule adherence
Adhere to HIPAA, state and federal regulations, and URAC and NCQA standards
Carry out other assigned projects and responsibilities

Requirements

What you’ll need

High School Diploma/GED, required
Minimum One (1) year of Healthcare customer service (call center) experience required
Ability to hard line internet into computer equipment provided, required
Internet upload speed of 5 mbps and download of 25 mbps, required (verified at onboarding)
Ability to adhere to strict schedule and adapt to schedule changes, required
HIPAA compliant room, required (verified at onboarding)
Ability to read clinical terminology with high levels of proficiency
Ability to work efficiently in a fast-paced, high call volume, performance driven Contact Center
MS Outlook and Windows proficiency
Ability to work on dual monitors and navigate multiple software applications simultaneously
Strong time management skills
Strong verbal and written communication skills
Ability to wear a headset for 8 hours a day, required
Ability to respond quickly to instructions in a fast-paced work environment, required
Ability to talk without voice restrictions for 8 hours a day, required
Ability to sit for extended periods of time without a break, required
Prior experience in a fast-paced inbound call center environment, preferred
Prior experience in the healthcare industry, preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off (PTO), holidays, and sick leave
401(k) with company match or other retirement plan
Life and AD&D Insurance
Employee Assistance Program
Performance-based bonuses, incentive pay, or commissions may be available