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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and communication skills while effectively managing insurance claims and maintaining accurate records. Proficient in assessing claims, negotiating settlements, and ensuring compliance with relevant regulations.
Highest-signal resume keywords
Claims HandlingCustomer ServiceAttention to DetailNegotiation SkillsFCA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AssessmentIncident ReportingData EntryFraud DetectionSettlement Negotiation
Soft Skills
EmpathyOrganizational SkillsTime ManagementCalm Under PressureCommunication Skills
Industry Keywords
Motor InsuranceFirst Notification of LossCustomer ComplaintsService LevelsData Protection
About the role
Key responsibilities & impact- Answer telephone calls according to WNS procedures
- Handle inbound First Notification of Loss calls relating to motor insurance claims
- Provide a calm, professional, and reassuring customer experience
- Capture incident, vehicle, driver, passenger, and third-party details accurately
- Explain claim processes and manage customer expectations throughout the claim lifecycle
- Prioritise workload and manage tasks within agreed service levels
- Assess claims and gather information for liability decisions and settlements
- Negotiate claim settlements within company guidelines and authorities
- Escalate complex, high-value, or sensitive cases
- Identify potential fraud indicators and raise concerns
- Handle customer complaints
- Keep policyholders updated verbally and in writing
- Maintain accurate claim records and complete administrative tasks, email correspondence, and system updates
- Proactively manage a portfolio of claims and keep files organised and up to date
Requirements
What you’ll need- Ability to work either Saturday or Sunday, as well as Bank Holidays
- Ability to attend all 4-week training sessions, Monday to Thursday, 16:00–22:00
- Excellent communication and customer service skills
- Ability to remain calm and empathetic when dealing with customers in difficult situations
- Strong attention to detail and accuracy
- Good organisational and time management skills
- Ability to make sound decisions and work within agreed processes
- Comfortable working in a fast-paced environment
- Previous customer service, contact centre, insurance, or claims handling experience is advantageous but not essential
- Compliance with FCA requirements, data protection legislation, and internal policies
Benefits
Comp & perks- Comprehensive training and ongoing support
- Opportunities for career development and progression
- Friendly and collaborative working environment
- Flexible shift patterns
- Access to employee benefits and wellbeing support programmes
- Valuable experience within the insurance and claims industry