FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates high proficiency in verbal and written English, with strong attention to detail and accuracy in customer service interactions. Capable of multi-tasking effectively in a fast-paced, 24/7 contact center environment while meeting key performance metrics.
Highest-signal resume keywords
Contact Center ExperienceVerbal And Written English ProficiencyMulti-Tasking AbilityAttention To DetailNumeracy Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceInsurance Policy TransactionsTyping SkillsWeb-Based Application SkillsQuality AssuranceProductivity MetricsAHT ManagementNPS ImprovementAccount Query ResolutionTelephone Etiquette
Soft Skills
AdaptabilityCollaborationMinimal Supervision
Tools & Technologies
Computer UsageInternet Skills
Certifications & Qualifications
High School DiplomaEnglish B2 Certification
Industry Keywords
24/7 EnvironmentSplit ShiftsRotational ShiftsCustomer Interaction
About the role
Key responsibilities & impact- Handle inbound calls from customers/agents to resolve account queries
- Provide customer service for insurance policy transactions, including new business, renewals, amendments and enquiries
- Meet or exceed business KRAs, including NPS, Quality, Productivity and AHT or other specified metrics
- Work in a 24*7 environment with split offs and rotational shifts
- Work from the office or hybrid as specified by the business/process
- Collaborate with the team and adapt to adversity, business challenges and requirements
- Operate with minimal supervision
Requirements
What you’ll need- High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
- Strong ability to multi-tasking
- Efficient in internet, computer usage, typing and web-based application skills
- High attention to detail and accuracy
- Numeracy, Products & Telephone etiquette
- Experience of minimum 1 year of contact center experience is required
- Highschool diploma
- English B2 (SVAR and WriteX score of 55 - 58)
- Willingness to work in a 24*7 environment, split offs and rotational shifts
Benefits
Comp & perks- Employees can work remotely
- Willingness to work from office or Hybrid as specified by business / process
- Full-time employment