Wolseley Canada Inc.

Customer Support

• Provide second-tier customer support via inbound web chat, email, and phone inquiries for web-related inquiries
• Collaborate cross-functionally with other teams and research information in multiple systems/applications to provide timely resolution to customer issues
• Triage and troubleshoot customer concerns regarding Wolseley Express orders, backorders, inventory availability, and related issues
• Review, manage, and maintain pending user registrations for Wolseley Express for external and internal users
• Support Strategic Accounts with administrative overflow tasks to expedite customer onboarding plans, such as lists and barcoding
• Resolve complaints and drive overall customer satisfaction
• Develop Wolseley Express expertise and promote self-serve capabilities
• Proactively drive Wolseley Express registrations and utilization
• Identify newly registered users through reporting, provide onboarding assistance, and refer requests to field support teams
• Respond to inquiries submitted through the Wolseley Express Contact Us email form
• Monitor and action Wolseley Express feedback collected through Medallia surveys and forms
• Establish and maintain a monthly reporting dashboard covering ticket volume, type, and resolution
• Collaborate with National Customer Support as required
• Identify and communicate technical issues related to the Wolseley Express online experience to eBusiness and IT

Explore eCommerce Customer Support Agent at Wolseley Canada Inc.. Review requirements and application details.