Account & Relationship Management Executive

Wolters Kluwer

. Drive revenue growth and customer retention across a defined territory of academic, medical, research, and healthcare institutions .

Posted 10/26/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $71,300 - $124,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and consultative sales, focusing on revenue growth and customer retention within academic, medical, and research institutions. Proficient in developing and executing territory and account plans while building trusted relationships with key stakeholders.

Highest-signal resume keywords

Strategic Account ManagementConsultative SalesSalesforce CRMNegotiation SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentRevenue Growth StrategiesPipeline ManagementContract NegotiationSolution-Based Recommendations

Soft Skills

Relationship BuildingVerbal CommunicationWritten CommunicationPrioritizationIndependent Work

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

Healthcare SolutionsEducational InstitutionsResearch InstitutionsEvidence-Based MedicineClinical Workflow Solutions

About the role

Key responsibilities & impact

Drive revenue growth and customer retention across a defined territory of academic, medical, research, and healthcare institutions
Manage a portfolio of large accounts while developing new business opportunities through a consultative sales approach
Build trusted relationships with library leaders, faculty, researchers, clinicians, administrators, and executive stakeholders
Align Ovid's evidence-based information solutions, workflow tools, and research resources to customer needs
Develop deep expertise in Ovid's clinical, research, educational, and workflow solutions
Create and execute strategic territory and account plans
Serve as a trusted advisor to key stakeholders and decision-makers
Identify customer challenges, priorities, accreditation requirements, and research objectives
Lead complex sales opportunities using consultative and value-based selling
Develop account growth strategies to increase product adoption, engagement, and partnership value
Prospect for new business within existing accounts and assigned territory
Conduct business reviews, strategic planning sessions, product demonstrations, and executive presentations
Prepare proposals, pricing recommendations, renewal strategies, and contract negotiations
Collaborate with product specialists, customer success, marketing, and leadership teams
Maintain pipeline, opportunity, contact, and account information in Salesforce CRM
Deliver sales forecasts and territory updates to leadership
Meet or exceed revenue, retention, and growth targets
Travel throughout the assigned territory for customer engagement, strategic meetings, conferences, and sales activities

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and professional experience
5+ years of successful experience in strategic account management, consultative sales, business development, or enterprise sales
Demonstrated ability to manage large, complex accounts with multiple stakeholders and lengthy sales cycles
Experience developing and executing strategic account plans that drive revenue growth and customer retention
Strong consultative selling, negotiation, presentation, and relationship-building skills
Excellent verbal and written communication skills, including executive-level presentations
Proven ability to identify customer needs and translate them into solution-based recommendations
Experience managing a sales pipeline and forecasting through Salesforce or similar CRM platforms
Ability to work independently, prioritize multiple opportunities, and manage a geographic territory effectively
Preferred: Experience selling information, technology, SaaS, healthcare, educational, library, research, publishing, or clinical workflow solutions
Preferred: Knowledge of academic medical centers, hospitals, healthcare systems, medical schools, universities, libraries, or research institutions
Preferred: Familiarity with evidence-based medicine, clinical decision support tools, medical education resources, or scholarly research workflows
Preferred: Experience selling into C-suite, dean-level, library leadership, faculty, and healthcare executive audiences

Benefits

Comp & perks

Uncapped earning potential
Commission eligibility
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Permanent remote role with limited travel